Inbound Operations Supervisor Day Shift

Who We Are

Babylist is the leading registry e-commerce and content platform for growing families. More than 9 million people shop with Babylist every year making it the go-to destination for seamless purchasing trusted guidance and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents including the Babylist Shop Babylist Health and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV and more than $500 million in 2024 revenue Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident connected and cared for at every step. As we build the generational brand in baby our mission remains simple: to connect growing families with everything they need to thrive.To learn more visit www.babylist.com.

Our Ways of Working

Our Fulfillment Center team works on-site in Commercial Point OH  to support our physical operations and plays a vital role in delivering the Babylist experience.
This role operates on a 4/10 schedule on Day ShiftMonday through Thursday from 7:00am - 5:30pm

What the Role Is

As an Inbound Operations Supervisor you’ll own the front door of the fulfillment center—leading the team responsible for ensuring every unit entering the building is accurate compliant and truly e-commerce ready. Inbound is the highest-leverage control point in the operation: what your team allows in determines whether we can pick pack and ship efficiently downstream. You’ll take ownership of a high-volume inbound shift spanning receiving and putaway while helping scale the operation to support 2x growth.

Your day is spent on the floor—running dock operations directing unload and putaway flow and making real-time decisions that balance speed with accuracy. You’ll lead a team of hourly associates and a QA Specialist ensuring vendor compliance barcode scannability and system-to-physical inventory alignment. You’ll work directly in HighJump WMS partnering with Inventory Control and cross-functional teams to resolve issues at the source rather than passing defects downstream.

This is not a “learn into leadership” role. You’re stepping into an operation where inbound standards must be built enforced and scaled. You’ll be expected to hold inventory push back on vendors or internal partners and stop bad product from entering the building—even when it creates short-term friction—because protecting downstream execution is the priority.

Who You Are

• 3–5+ years supervising warehouse or fulfillment operations directly managing hourly associates in high-volume environments (this is not an entry-level leadership role)
• Hands-on ownership of inbound operations (receiving dock putaway) at scale—you understand how inbound decisions impact pick pack and ship performance downstream
• Deep experience in DTC/e-commerce fulfillment environments—not traditional retail distribution not manufacturing—where “pickable-ready” inventory standards matter
• Strong working knowledge of inbound quality requirements including UPC/barcode scannability each vs. casepack handling and first receipt validation
• Experience operating with a quality control / problem resolution function (QA Problem Solve Hospital Exceptions) and understanding how to identify and contain defects at intake
• Comfortable holding product and enforcing standards—you will push back on vendors or internal stakeholders when inventory is not compliant
• Systems fluent in WMS environments (HighJump or similar)—you understand how item setup dimensions and configuration impact execution on the floor
• Proven track record of building improving and enforcing SOPs—not just following them
• Able to operate as both data-driven and floor-connected—you use metrics to guide decisions but are comfortable making real-time calls on the dock
• Experience in scaling operations or preparing for growth identifying bottlenecks and failure points before they impact throughput
• You lead with clear standards and consistent accountability—your team knows what “good” looks like and you reinforce it daily
• Thrives in scale-up environments where processes are still being built—not highly structured fully optimized operations with rigid playbooks
• You're genuinely excited about what AI can do - not just as a concept but as something you want to get your hands on. At Babylist every team uses AI daily and we're looking for people who lean in

How You Will Make An Impact

• Own inbound as the building’s primary control point—ensuring all inventory is received verified and put away accurately before becoming available for picking
• Enforce vendor compliance and product readiness standards including barcode scannability labeling accuracy and casepack integrity—eliminating manual workarounds
• Lead receiving and putaway execution driving dock flow unload sequencing and prioritization to maintain throughput without introducing defects
• Own and develop the QA / problem resolution function through your QA Specialist ensuring issues are identified quickly root-caused accurately and resolved permanently
• Build feedback loops between inbound defects and upstream fixes—improving vendor performance item setup and operational standards over time
• Scale inbound operations to support 2x volume growth by improving flow space utilization labor deployment and standardization across shifts
• Lead from the floor—coaching in real time reinforcing standards and making decisive calls (including stopping work) to protect inventory quality
• Ensure system-to-physical alignment in HighJump WMS partnering with Inventory Control to maintain accurate item setup dimensions and inventory integrity

Physical Requirements

While this role involves leadership and oversight responsibilities it also requires regular physical presence and activity on the fulfillment floor. Physical expectations include:

• Ability to stand and walk for extended periods (up to 10–12 hours per shift) with scheduled breaks
• Ability to walk the floor extensively averaging 10000+ steps per day
• Ability to lift and move items up to 50 pounds occasionally throughout the shift
• Comfort with pushing pulling bending twisting and performing repetitive motions as needed to support team operations

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

$75500 to $81800

Your starting salary will be based on your location experience and qualifications with increases over time tied to performance role growth and internal pay equity.

Why You Will Love Working At Babylist

Our Culture

• We work with focus and intention then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is intentionally embedded in how we work create and scale—supporting innovation and impact

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary and bonus opportunities
• Company-paid medical dental and vision insurance
• 401(k) with company match and flexible spending accounts
• Generous paid parental leave and PTO
• Perks for physical mental and emotional health parenting childcare and financial planning

Recorded Interviews Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview you consent to this recording and transcription.

Interview Integrity At Babylist every team uses AI daily and we love it. During interviews though we want to see you — your thinking your problem-solving your creativity. All interviews and assessments should be completed independently without AI tools or third-party assistance unless we tell you otherwise. We'll always be clear when AI is welcome. Misrepresentation during the process may result in removal from consideration.

Protect Yourself from Scams All official communication comes from the Babylist Talent Team via @babylist.com email addresses. We will never ask for payment bank information or personal financial details. If you receive outreach via WhatsApp Telegram or a non-Babylist email it's not us. Verify open roles on our careers page.

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What We Do

Babylist is the trusted platform for millions of growing families. For over a decade Babylist has been the technology solution for expecting parents and the community that supports them expanding from baby registry into a full-service platform that helps parents make decisions with confidence stay connected and build happy and healthy families. Every year Babylist helps over 9M people make purchases through its registry app ecommerce shop and comprehensive product guides. The Babylist ecosystem now includes Babylist Health which provides access to products and services including insurance-covered breast pumps Expectful a new voice in health and wellness for pre-pregnancy through postpartum care and The Push a branded content studio that works with the biggest companies in the baby space. With over 59M monthly pageviews and 1.2M TikTok followers Babylist is a generational brand leading the $88 billion baby product industry.

Why Work With Us

Babylist thrives as a remote-first company with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently stay purpose-driven and achieve results —together from anywhere.

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