Inbound Sales Development Representative

Who We Are: 

At Calm, we have a simple, albeit BIG mission: to make the world a happier and healthier place. Through our website, blog, and app—filled with meditations, sleep stories, music, movement, and more—we’re redefining what mental care looks like in 2022 and beyond. With over 100 million users worldwide, 100,000 new users daily, and our growing partnerships with major companies, we’re having a positive effect on more and more people each and every day. And while the heart of Calm is digital, we are growing and expanding offline with a variety of products and services to help deliver on our mission of health and happiness, the world over. 

What We Do:

Calm is the world’s #1 brand for mental fitness and our Calm Business team is furthering our mission to make the world happier and healthier by bringing our offering into the employee benefits space. Calm Business is helping companies build a more resilient organization by promoting better sleep, reducing stress and anxiety, and developing consistent mindfulness practices. We offer accessible and effective content to meet the needs of any diverse workforce. With our proven launch strategy and marketing resources, plus ongoing engagement programs and account support, we take the stress out of employee benefits.

We are looking for an Inbound Sales Development Representative (SDR) to play a crucial role in qualifying new leads and distributing them across our Small Business, Mid-Market and Enterprise Sales Reps. 

What You’ll Do:

The ideal candidate would be a self-starter who is intellectually curious, willing to learn and hardworking. They are creative, passionate, and driven team-players. Day-to-day responsibilities include qualifying leads, routing them to Small Business, Mid-Market and Enterprise Account Executives, and tracking various data points that will help optimize our inbound sales efforts. This is a great opportunity to learn the fundamentals of sales at a growth start-up. If you’re ready to do the best work of your life and be inspired by Calm's mission of making the world a happier and healthy place, join us for an adventure that will define your career.

• Efficiently manage a high volume of inbound communications with leads 
• Work inbound sales leads in an efficient manner and successfully manage and overcome prospect objections
• Effectively educate and qualify leads to create sales-ready opportunities
• Ensure a seamless hand-off of meetings to the respective sales team
• Accurately follow the established pre-sales process and consistently use Salesforce to document prospect interaction ensuring efficient lead management
• Collaborate closely with Marketing and Sales teams on developing new outreach strategies 
• Maintain active engagement with leads using creative follow-up communication and ensure 100% satisfaction with all leads
• Meet and exceed monthly and quarterly targets 

Who You Are: 

• Interest in beginning and growing into a career in Sales or similar business functions
• Fluency in written and spoken English 
• Passion for the mental wellness industry and an ability to speak knowledgeably about the space 
• Clear written and verbal communication, a deep sense of empathy and a commitment to integrity
• Excellent written skills with attention to grammar and tone
• Critical reading and active listening skills
• A self starter who can diagnose inefficiencies and optimize processes to maximize results
• A commitment to learning, being adaptable, and having a great attitude within a growing business 
• Consistent measurable over-achievement in past experiences

Nice-to-Haves: 

• Experience with Salesforce, Outreach.io, ZoomInfo, Drift or LinkedIn Sales Navigator
• 1-2 years of customer facing / sales experience
• Previous success with selling into HR and Benefits teams is a plus
• College Degree from a 4 year university
• Fluency in another language