Inbound Sales Professional

Company Overview

Sleep Number team members are part of a passionate, purpose-driven culture that supports improving the health and wellbeing of society through higher quality sleep. We are not just focused on our customers, however; being employed by Sleep Number means your personal wellbeing is important, too. As we continue to grow, we are looking for team members who will bring their unique personalities, backgrounds, and skills to work. Whether you are entering, returning, or experienced in the workforce, we have a place for you.

In our 35+ years in the industry we have improved over 14 million lives, and we are just getting started. With 5,000+ team members nationwide supporting work disciplines from technology to manufacturing, retail stores to field services technicians, corporate teams to customer service, we are a sleep innovation leader because of our team members. Now is a great time to join us as we invest further in our people and sleep innovation. #TeamSleepNumber

Overview

Does this sound like you?

Purpose-driven. Relationship builder. Great listener. You thrive when working as part of team that's passionate about their work. You're motivated by the potential to earn a great living while also making a difference for others. You want to join a company that believes in developing and investing in its team members (average tenure on our inside sales team is seven years).

If you'd like to help Sleep Number build life-long customer relationships by using our proven sales process to identify and solve customers' sleep concerns, we'd like to hear from you.

Primary Responsibilities

• Answer incoming calls from customers interested in purchasing a range of Sleep Number products (no cold calling).
• Position yourself as a Sleep Number expert through a consultative, solutions-based sales approach
• Guide customers through their purchase using our proprietary Selling By Numbers sales process
• Effectively explain features and benefits of Sleep Number products and promotional details
• Accurately capture and record customer contact information to drive future sales opportunities
• Manage leads through effective, proactive phone and email communication as customers progress through the buying cycle
• Collaborate with the team to promote continuous improvement in process and sales approach
• Consistently exceed sales goals and key metrics

Position Requirements

• Two or more years of consumer sales experience required
• High school diploma or GED required; advanced education preferred
• Demonstrated problem solving and interpersonal communication skills; ability to engage customer to identify solutions
• Dynamic and engaging communication skills, both written and verbal; must be able to understand written English as well as demonstrate proficient online writing/typing skills
• Demonstrated ability to respond appropriately and professionally to customers, team members and other departments
• Capability to efficiently organize, plan, schedule and execute sales activities
• Intermediate computer skills required (data entry, email, Excel, customer relationship management software)
• Ability to work in a competitive team environment and develop positive relationships with team members.
• Must be able to work a varied schedule, including evenings and weekends.

Knowledge, Skills & Abilities

• Strong problem-solving skills and analytical orientation with the ability to innovate and analyze alternative solutions
• Communicates clearly, outlining problems, targets, results, and key insights
• Influences effectively and builds strong relationships
• Detail oriented with strong project management and organizational skills
• Excellent presentation skills
• Understanding of web site design, UI design principles, and information architecture
• In depth knowledge of usability testing, A/B split testing, and Web analytics
• Knowledge of SEM and SEO
• Proficient with Microsoft Office

Wellbeing

Our company's purpose is to improve the health and wellbeing of society.

Wellbeing is more than a catchphrase - it's a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center.

By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and much more.

Examples of how we invest in your wellbeing:

• Sleep - Our 360® smart bed for team members, and discounts on our innovations and sleep solutions for yourself and friends and family throughout the year.
• Physical - Wide range of wellbeing resources and services through our medical plans to improve your physical health.
• Emotional - Access to mental health resources, caregiving support, paid time off and parental leave to support your emotional wellbeing. Work for your day flexibility, available for select corporate roles.
• Financial - Competitive base and variable pay programs, ability to save for the future through a matched 401(k) plan and financial support to recover from an illness or injury.
• Community - Paid time off for volunteering and connections to our communities through our Diversity, Equity & Inclusion initiatives, and support for charitable causes.
• Career - Opportunities for career development and continuous learning, including a tuition reimbursement program.

Safety

Safety is a top priority for Sleep Number supporting customers and team members wellbeing. COVID-19 Precaution(s) are in place consistent with CDC guidelines, U.S. Department of Labor's Occupational Health & Safety Administration (OSHA), and state/local laws.

EEO Statement

Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.

Americans with Disabilities Act (ADA)

It is Sleep Number's policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.