Inbound Sales Representative

Job Description

Who We Are

Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady's products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2021, employed approximately 5,700 people in its worldwide businesses. Brady's fiscal 2021 sales were approximately $1.14 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet at www.bradyid.com.

What We Need

The Brady Corporation location in Buffalo, NY is seeking an Inbound Sales Representative to process incoming phone calls and enter orders (for signs, tags, and labels) into Brady's SAP ERP system. This position will address customer inquiries and uncover customers' additional safety product and service needs.

What You'll Be Doing

• Resolve customer issues and meet customer needs through inbound calls and emails
• Educate customers on products and services available
• Utilize First Call Resolution on prior orders
• Achieve call quality, productivity, and accuracy targets
• Utilize multiple computer systems (Excel, SAP (ERP)) and 2-3 computer monitors

What You'll Need To Be Successful

• Comfortable speaking on the phone with customers
• Excellent voice quality, tone, pronunciation, and inflection
• Strong computer, web navigation, and data entry skills
• Working knowledge of proper grammar and spelling
• Professional and confident demeanor
• Basic math calculations (percentages, costs, tax, etc.) for order processing
• Open to observation and coaching

Desired Knowledge, Skills Abilities

• Experience in Telesales or Customer Service, call center environment.
• Ability to work in a team environment to achieve individual and team targets
• Safety, Construction, Manufacturing, Oil Gas, or Education knowledge
• College degree

Benefits

• Complete insurance coverage starting on first day of employment - medical, dental, vision, life.
• 401K with company match
• Tuition Reimbursement
• Paid Vacation and Holidays
• Opportunities to volunteer in our community.

Additional Information

Workplace Safety Americas is a platform of Brady Corporation. WPS consists of workplace safety and compliance products, which include informational signs, tags, security, first aid supplies, material handling, asset identification, safety and facility identification and workplace regulatory products. These products are sold under multiple brands names such as: Emedco, Seton, and Personnel Concepts; through catalog, telemarketing, and ecommerce. We serve customers in many industries including manufacturing, government, education, construction and utilities. We operate in New York and California as well as internationally.