Inbound Supervisor

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

Job Description

We are currently seeking a Inbound Supervisor to join our team. In this role, you will oversee the team responsible for processing inbound deliveries while also supporting the Lakeshore Standard of Excellence. The position also requires maintaining quality and SLAs for each task in a timely fashion. Applicants should have a proven ability to multitask and work well in a fast-paced, high-growth environment. The ideal candidate also possesses excellent written and verbal communication skills. 
A day on the job looks like this: 

• Ensure Inbound associates are following all standardized processes to unload, receive and put away product safely and accurately 
• Planning and monitoring daily labor needs based on immediate and forecasted order and unit volumes 
• Set daily goals and monitor performance to ensure goals are achieved 
• Develop, implement and maintain the quality of Inbound processes 
• Assign duties and assess work for exactness and conformance to policies and procedures 
• Continue to work on process improvement 
• Ensure team members receive training for job activities and define specific job assignments 
• Train, coach and mentor associates 
• Build a strong Inbound team that is goal-oriented and maintains the Lakeshore Standard of excellence 
• Maintain individual productivity and quality standards according to department requirements 

Qualifications

Got the skills and experience? Here’s what we’re looking for: 

• High school diploma or equivalent 
• 1–3 years of prior Inbound Operations or similar experience 
• Proficiency in using Microsoft Office suite, with focus in Outlook and Excel 
• Knowledge of warehouse operating procedures and protocol 
• Excellent attention to detail 

Additional Information

And here’s our end of the bargain! 

• Competitive compensation based on skills and experience, plus a bonus plan
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL9