Inc Anlst, ITS Net Ops

Job Description

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive a high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

This is an entry-level technical operations position whose primary responsibilities include monitoring and administration of production servers, network devices, applications, and systems. This position reports to the Manager of the IT Services Network Operations Center Manager and the quality of work is evaluated based on the quality of results obtained via metrics, feedback from customers, and reports.

Schedule: 3rd shift Sun - Thurs 11pm -7am

JOB DUTIES AND RESPONSIBILITIES

• Perform problem analysis and systems monitoring
• Perform server OS and hardware maintenance
• Physical and virtual hardware resource administration
• Utilizes various network tools for monitoring and testing the network and associated devices
• Work with engineers regarding monitoring alerts and client issues
• Provide assistance to identify and troubleshoot Windows, mail delivery, and network-related problems
• Provide weekend and off-hours support, as needed
• Conduct proactive systems maintenance for client servers
• Contact clients and internal staff about monitoring events as needed
• Manage outage communications between Ricoh ITS and vendors/customers
• Maintain client security levels and confidentiality of information
• Input and manage events/incidents through our ServiceNow service-level management system.
• Generate documentation for processes in the NOC as needed
• Learn and follow company policies and procedures
• Perform in a fast-paced, high-volume environment
• Performs other duties as assigned

Job Description Continued

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:

• 1 or more years of experience in managed IT.

Typically Preferred:

• An associate degree in computer science or a closely related field preferred
• Technical certifications (MCSE, A+, ITIL, CCNA, etc.)

Visa Sponsorship is not offered for this position.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Pay Range: $23/hour - $27/hour.

This position does have a shift differential.

This position is not bonus eligible.

Ricoh USA Benefits

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