Incident Analyst

Company Description

Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you! 

So, who is GROW Inc? 
Founded in 2016, we’re the Australian FinTech success story you probably haven’t heard about. We’re solving big problems in the Superannuation and Managed Funds industry. The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90’s computing.

How are we doing it?
We’re solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians. We’re making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.

We’re rebels with a cause. We’re authentic, diverse, and embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day. 

Job Description

• Complete analysis of incidents to determine impact and support developing resolution plans, work with P&T to provision data and other information required to support analysis.
• Provide SME input into solutions and rectification plans both tactical and strategic required to support immediate and longer term solutions
• Complete and/or contribute to rectification of incidents per agreed rectification plans.
• Identify uplifts to current solutions and procedures to support reduction in incidents and improved quality
• Provide SME input to Squads to support business requirements where technology uplifts are required to rectify incidents and reduce recurrence.
• Work with Risk team to ensure tactical solutions meet Risk appetite and support status and reporting of incidents provided by the Risk team
• Manage assigned incidents and liaise with required stakeholders to ensure SLA’s are met and all incident documentation is completed.
• Provide SME support to Administration teams to assist in training and change resulting from incidents including input into Procedure and Workaround documentation.
• Complete trend analysis using incident data to identify themes that can support review of capability, process improvement and system enhancements.

Additional Information

Why you’ll love working at GROW

• Birthday - Take an extra day off per year on your birthday!
• Weekly Pay Cycle - No more waiting for PayDay!
• Hybrid Work Arrangement - We have a true hybrid arrangement!
• Exciting Discounts - Think movie tickets, gift cards & even electronics!

Looking for a job can be stressful and we don’t want you agonising over the wording of your cover letter, so don’t include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don’t meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team!