Incident and Monitoring Analyst

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

You will be part of the run-the-bank department of Avaloq; a team that is going through significant change and evolution, giving you the real opportunity to put your stamp on how we do things. You will help ensure stable platform operations of our Avaloq software and products for our clients by collaborating with clients to assure successful service delivery, analysing customer requirements and solving incidents/issues in productive environment and monitoring. You will be ideal for this role if you like taking ownership and responsibility for your role and sharing knowledge with the wider team and business as a whole.

Your Key tasks:

• Follow the incident management process end-to-end in a timely manner including triage of incident
• Impact analysis, troubleshooting and involve/coordinate with other teams
• Support the development team in implementing features by translating business requirements into technical requirements
• UAT support
• Support the onboarding of new bank services in service delivery

Qualifications

• Proven track record of working within a professional banking role
• Full professional fluency in English and German
• Ideally ITIL Incident, Problem and change process knowledge
• Technical degree in IT or business-related area

It would be a real bonus if you have:

• Knowledge of Avaloq Core & Front Platform with certification
• SQL and basic knowledge of Oracle DB

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. 

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. 

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. 

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

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