Incident Manager

Company Description

Incident Manager

Calgary, Canada

3+ Months

Mandatory: Incident Management, Oracle Cloud Modules

• Total 20+ years of experience in Oracle Cloud, specifically in managing AMS engagements
• The candidate must have experience in Incident management for Oracle Cloud modules for at least two customers
• Strong knowledge of IT service management software including ITIL
• Excellent managerial skills and ability to collaborate with team members
• Ability to analyze a high volume of technical data and work in a fast-paced environment
• Ability to multi-task in parallel
• Willingness to engage with different team members working across the globe
• Ability to balance self-sufficiency with asking for help/information
• Customer focus, excellent problem-solving and analytical skills
• Ability to prioritize and work independently as well as in a team environment
• Overseeing the incident management process and team members involved in resolving the incident
• Collaborating with the incident management team to ensure that all protocols are diligently followed
• Adjusting the incident management process as required to ensure its effectiveness
• Communicating with upper management if major issues are found in the IT system
• Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks