Incident Manager

Want to be part of an amazing team, hell-bent on crafting a better future? We’re always looking for creative people who care!

We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we’re better together.

We are looking for an Incident Manager to join our tech client’s reliability and quality team. You’ll deliver on SLAs and KPIs, and you’ll lead the engineers to resolution on incidents, following through to ensure both short- and long-term solutions are put in place. You will also identify and raise recurring/related incidents and improve protocols.

This is an opportunity to help deliver on our client’s vision of creating a safer digital experience for every person and organization on the planet, which in turn, promotes trust in the organization.

Would you like to…

• Lead and coordinate the response and recovery activities for incidents, and manage function-related business processes including communications with stakeholders.
• Drive issues to resolution, ensuring root cause is incorporated into planning cycles.
• Analyze data to prioritize fixes to defects in code, processes and documentation.
• Partner across engineering organizations and with key stakeholders to improve our practices and response capabilities.
• Collaborate with engineers to improve the detection and response capabilities of services.
• Drive learnings into our services.
• Build metrics and KPI for existing projects to monitor progress. This includes creating reports, executive summaries, and updates for leadership team.

We would like you to have…

• 4+ years of experience managing incidents to closure.
• 4+ years of experience developing reports on reoccurring incidents.
• 4+ years of experience driving post-modems and prioritizing fixes (root cause analysis).
• Ability to manage multiple threads, ensuring communication to all stakeholders and driving issues to closure.
• Experience working for an enterprise tech company is preferred.
• Bachelor’s degree is preferred.

Would you like to work for an organization that…

• Embraces work-life balance – our employees’ well-being remains a top priority for us
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
• Offers a comprehensive benefits package effective Day 1. Options include health, vision, & dental insurance, FSAs, discounts on pet insurance, PTO, paid holidays, and more
• Encourages innovation and experimentation
• Emphasizes and rewards collaboration
• Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice

Want to know more?

Check us out at https://www.designit.com/. Just so you know, we don’t have a dress code, but we do have a strict no jerk policy.

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.