Incident Manager Remote

Description
Cognizant is looking for Incident Manager for developing customized product for our clients. The role is expected to drive technology discussions and analyze the current landscape for gaps in addressing business needs. Cognizant needs a motivated individual to challenge the status quo and provide thought leadership/best practices to enhance our current services and technologies.

Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a "Green Card") for this role.

Job Title: Incident Manager Remote

Location: Richardson, TX (Open to remote till Covid restrictions)

Experience : 14 to 18 yrs

Required Skills

Technical Skills- ,JCL,DB2,COBOL

Domain Skills- ,PBM

Nice to have skills

Technology - Mainframe

Roles & Responsibilities • Troubleshoot application issues by analyzing data/application/interfaces. • Assist during support hours of operation (9AM to 6PM Central Time) and also during off hours for production emergencies. • Work on Incidents, Service requests, Problem Records/Tasks and Change Requests within SLA • Respond to and act on Alerts within SLA • Perform level of effort estimates for assigned tasks and change orders. • Identify root causes for technical issues in production. • Develop code updates to fix reported defects. • Provide detailed information to clients as required. • Follow the production support best practices • Comfortable with handling night alerts in shifts

Shift : Day

Qualification

Holds Bachelor's degree, Computer Science or relate course preferred