Incident & Problem Manager

Job Title

Incident & Problem ManagerAbout Your Business Area/Department:

Amadeus Hospitality's Technology Operations organization provides infrastructure and engineering support for the hosting and development of proprietary software used by the global hospitality industry.

Summary of the role:

As part of the Technology Operations organization, the Incident & Problem Manager is responsible for supporting Amadeus Hospitality production systems operations by helping to develop, implement and maintain appropriate ITIL based policies and processes for Incident and problem management.

In this role you'll:

The Incident & Problem Manager is responsible for the day-to-day execution of the Incident Management process and escalation. Using industry experience and known best practice methodologies, the Incident & Problem Manager is responsible for ensuring that all teams are fully aware of and compliant with all standard Incident procedures, escalating to the management for support as appropriate. The Incident & Problem Manager report team performance via Metrics and KPIs. The Incident & Problem Manager is responsible for the execution and continuous improvement of the Major Incident and Crisis Management process within the Technology Operations organization with a focus on the people, processes and performance of the support engineering and all partner teams.

About the Ideal Candidate:

The successful candidate will be motivated, detailed orientated and willing to go the extra mile to ensure good results for our customers. They will have the ability to interface with other teams and garner support for new processes, policies and procedures in alignment with ITIL practices. This is an opportunity to make a huge difference at a growing organization with opportunities for advancement for the right candidate.

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work from anywhere: onsite, hybrid or fully remote.

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process:

The application process takes no longer than 10 minutes!

Create your candidate profile, upload your Resume/CV and apply today!

Briefly and simply describe your Business Area/Department in a few sentences.

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.