Incident Response Engineer

About Solera

Solera Health is committed to changing lives by guiding people seamlessly to better health solutions while giving payers and employers the tools to connect, manage, and measure outcomes across conditions. Our platform provides a curated marketplace of digital and community solutions focused on intensive, evidence-based lifestyle, behavioral, and social interventions to address the most prevalent and costly chronic conditions. Solera strategically matches consumers to their best-fit solution and keeps them engaged for lasting health improvements.

Job Summary

We’re looking for an Incident Response Software Engineer with 2–3 years of experience to help diagnose, troubleshoot, and resolve production issues across our platform. This role is a software engineering position, not DevOps, IT support, or infrastructure automation.

You’ll work directly in live systems to investigate problems, analyze logs and traces, identify root causes, and partner with application engineers to implement lasting fixes. If you love debugging, problem-solving, and improving how systems behave under real-world conditions, this role offers high impact and strong growth potential.

What You’ll Do

• Participate in incident response efforts to diagnose and resolve issues in production applications
• Analyze logs, metrics, and traces using Dynatrace and Azure Application Insights
• Trace issues across Node.js services, APIs, front-end behavior, and data layers
• Develop targeted automated tests (Jest, Cypress, Playwright) to validate fixes and prevent regressions
• Document root causes, remediation steps, and resolutions for internal teams
• Identify opportunities to improve monitoring, alerting, and application stability
• Collaborate with software engineers, SRE partners, and product teams to improve system reliability

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