Incident Technician

Key Responsibilities:

• Technical Support:
• Troubleshoot and resolve software and hardware issues
• Provide technical support for in-house, third-party, and market data applications
• Assist with operating system, driver, and firmware support
• Configure and maintain home and remote work setups

• Infrastructure Management:
• Manage hardware inventory and procurement
• Maintain IT rooms and equipment
• Support office moves, relocations, and decommissioning
• Perform basic network tasks, such as cable patching

• User Support:
• Provide timely and effective user support via various channels (email, phone, chat)
• Assist with onboarding and offboarding processes
• Evaluate user needs and recommend appropriate solutions
• Train users on new technologies and processes

Want more jobs like this?

Get jobs in New York, NY delivered to your inbox every week.

Get Jobs

Send me The Muse newsletters for the best in career advice and job search tips.

By signing up, you agree to our Terms of Service & Privacy Policy.

• Incident Management:
• Log, track, and resolve incidents and service requests
• Escalate issues as necessary and communicate status updates
• Proactively monitor systems and identify potential problems

• Additional Requirements:
• Participate in on-call rotation for after-hours and weekend support
• Stay current with technology trends and industry best practices
• Adhere to company policies, procedures, and security standards
• Work collaboratively with other IT teams and business units

• Required Skills and Experience:
• Strong knowledge of IT hardware and software
• Experience with troubleshooting and problem-solving techniques
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong customer service orientation

• Additional specific technical skills preferred, such as:
• Operating systems (Windows, macOS)
• Network protocols (TCP/IP, DNS, DHCP)
• Security best practices
• Scripting languages (PowerShell, Python)
• ServiceNow
• JIRA, Kanban