Indexing Associate II

About AvidXchange

AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone that works here, they'll tell you our people are at the core of who we are. We are all entrepreneurs who love to innovate and win with a passion for serving our customers. While we take personal ownership of our everyday work, we recognize that we only win as a team.

Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working in one of our 7 offices across the U.S., or remotely. We're building more than a tech company - we're building an experience. We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.

AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years - that AvidXchange is a Great Place to Work®.

Job Overview

As an Indexing Associate II, you will be an integral memberof the AvidXchange Invoice Operations Indexing Services Team, providingbest-in-class indexing services. This position is expected to provide superiordata entry indexing services in adherence of all set standards forAvidXchange's customers with a focus on ensuring an exceptional customer experience.Your work has a direct impact on the customer experience.

Job Responsibilities

Be a resource for the Customer Onboarding team forsolutioning and preparing for the customer's implementation to ensureoperational readiness including but not limited to:

• Be steadfast in enforcing standard guidelines as well ashave the knowledge base to accurately determine levels of complexityaccordingly
• Analyze customer data and provide solutions and feedback
• Analyze various processes and determine where improvementscan be made and implemented.
• Determine best practices for a successful transition to alive environment production experience.
• Provide support for an optimal adoption phase.
• Ability to create and maintain unique customer guidelines.
• Triage highest level escalations and exception inquires andmanage accordingly.
• Prepare internal indexing operations team for new customers.Ability to provide superior level Indexing Services for Avidxchange Customersin adherence to the Service Level Agreement requirements for both speed andaccuracy across all service offerings.
• Analyze documents in order to complete necessary data entryfields accurately.
• Adhere to all rules associated with completion of data entryfields
• Works closely across indexing operations to ensure customersatisfaction.
• Provide white glove service for escalated customer issues.
• Actively assist across all areas of indexing to contributeto process improvement initiatives and work stream efficiency.
• May coach other AvidXchange Indexing Specialists on bestpractices and standard operating procedures. Ability to provide both qualityassurance and control reviews and analyze trends to determine whereimprovements can be made and implemented so that superior service isconsistently delivered across all service offerings
• Effectively triage exceptions and escalated inquiresaccordingly.

Required Experience, Qualifications, and Skills

• Successful completion of Indexer training in all AvidXchangeservice offerings
• A minimum of 1 year experience as an Indexing Associate I oran acceptable equivalent
• Specialized knowledge of Indexing Services Indexingrequirements
• Familiarity of AvidInvoice functionality
• Strong computer skills
• Analytic skills
• Attention to detail
• Self-Motivated
• Clear communicator
• Ability to make decisions
• Problem Solver

Equal Employment Opportunity

AvidXchange is an equal opportunity employer.AvidXchange is committed to equal employment opportunity in accordance withapplicable federal, state, and local laws. AvidXchange will not discriminateagainst applicants for employment on any legally recognized basis. Thisincludes, but is not limited to veteran status, race, color, religion, sex,sexual orientation, gender identity, gender expression, national origin, ageand physical or mental disability.

Other details

• Job Family Business Intelligence and Data
• Job Function Back-End Transaction/Data Processing
• Pay Type Hourly
• Employment Indicator Support

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