Industry Account Manager

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

Customers. They are integral on why we wake up energized to do our best every day. They are the reason we develop our technology - unmatched products, information software and solutions that solve real problems and expand human possibility. So, we are hiring an Industry Account Manager to join our North America Sales organization and help ensure we're making our customers' lives easier, more productive and more successful.

Beyond technology, the differentiator here is your relationship-building skills. How you embrace collaboration with people will create your success in this role. You will develop and implement sales strategies and plans that will meet, or better yet, exceed annual sales goals and grow our market share. It is your ability to influence executive-level decision makers that will make the difference. Because you have demonstrated how our products, information software and solutions will benefit the customers operation and bottom line, those customers will rely on you for answers and future solutions - and grow their spend with us.

The Industry Account Manager is responsible for consulting at an executive level with clients to enable them to understand the business benefits of Rockwell Automation solutions for their company. This individual is primarily responsible for developing and growing relationships with existing clients in delivering the highest level of customer value to ensure high client satisfaction.

Why join Rockwell Automation? Aside from being a part of an award-winning, ethical company recognized for innovation, your days here are never the same. Who you talk to and what you talk about is different depending on your customers and their challenges. As you grow your skills and expertise, you will also grow your career with opportunities that span industries and regions.

What You'll Do:

• Become the expert your customers need. Understand their industry (applications, standards/regulations ,drivers & trends), their own organization and how things get done, what they want to accomplish and how our offerings and partner capabilities will help them achieve those goals
• Own it. It being the strategy for growing your accounts, and talking to your extended team about your plans so they can support you
• Develop into a trusted advisor. That means attention to detail - you understand their processes, business drivers and organization model so well that you can offer application knowledge, industry expertise and guidance on their strategic initiatives
• Influence decisions. You'll qualify customer opportunities, engage resources, and coordinate the solution design and presentation so the customer chooses our solution for all the right reasons
• Collaborate. You'll work with Industry Managers and your broader account team, senior management and a technical engagement team (domain experts) to plan for and win opportunities
• Look ahead. We have the platform, Dynamics Customer Relationship Management system, and the processes to maintain accurate assessments of targets and opportunities in the funnel
• Negotiate. You'll team with your colleagues in Contracts and Negotiations to offer the best contract terms and conditions (T&Cs), pricing, discounts and allowances, and obtain agreements and prices to support the proposal effort
• Support and manage. That includes customer/internal account reviews, and internal/external partner expectations

Basic Qualifications:

• Bachelor's degree
• Valid driver's license
• Ability to travel up to 50%
• Legal authorization to work in the US is required - we will not sponsor individuals for employment visas, now or in the future, for this job opening

Preferred Qualifications:

• Working knowledge of Industry 4.0 and Internet of Things technologies
• IOT / IIOT / Software / Annual Recurring Revenue-Subscription model type of experience including customer success organizations
• Working with all levels of a manufacturing enterprise - CxO, operations leadership, technical leadership, plant leadership and OEM machine builders
• Demonstrated ability to sell at the senior management & executive levels, focusing on the business outcomes and demonstrating the tangible economic value of our products, information software & services can help them achieve

This is a summary of the position's responsibilities and does not reflect the entire scope of work expectations.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.