Information Technology Management (CUSTSPT)

Applicants must meet all the qualification requirements described below by the closing date of this announcement. 

Applicants applying for the GS-12 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:

1. Attention to Detail - Advanced knowledge of IT systems development life cycle management concepts.
2. Customer Service - Ability to consult with, advise, and train customers using IT systems support concepts, and methods.
3. Oral Communication - Ability to clearly communicate to analyze, resolve, and train customers on IT related troubleshooting issues.
4. Problem Solving - Advanced ability to use data analysis methods to troubleshoot complex IT issues.

AND Have at least 1 full year of specialized experience equivalent to the GS-11 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:

• Experience troubleshooting, recovering, adjusting, modifying, and improving IT systems sufficient to provide applications that satisfy user requirements using Logitech and Poly Studio hardware.
• Experience constructing, installing, and modifying Ergo Dual Desktop sit stand desks.
• Experience with installation, configuration and support of Haver Analytics.

NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-12 position.