Information Technology - Manager

Purpose Statement: Lead and manage an information technology team, delivering end-to-end services which are aligned with and effectively and efficiently support business and IT strategies, goals and operations.

Key Job Accountabilities:

• Ensure customer service excellence by driving the information technology service delivery for the system/business areas of accountability. Manage system operations to meet or exceed defined service level agreements.
• Manage daily activities of information technology resources to deploy secure solutions that meet or exceed customer needs.
• Understand business objectives, processes, tools and related challenges to define functional area strategies, plans, technology roadmaps and projects.
• Identify opportunities to improve overall information technology and business processes to improve organizational efficiency.
• Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications:

• Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience.

Other Qualifications:

• Advanced decision making and problem solving skills.
• Advanced verbal and written communication skills.
• Good interpersonal, communication and leadership skills; ability to motivate people and manage resources effectively and work with business partners to achieve goals.
• Business acumen, knowledge and professionalism; understand how a business operates with the ability to develop and articulate the value proposition of a new process.
• Functional expertise in project management skills
• Must be self-motivated with the ability to work independently and in a team environment.

Physical Requirements:

• Professional office environment with suitable lighting, comfortable temperatures, and low noise level. May require prolonged periods of sitting at a desk, using a computer, and other office equipment. Minimal physical activity is generally involved, emphasizing the importance of good posture and ergonomic workplace arrangements.

Travel Requirements:

• N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.