Information Technology Specialist

You must meet the following requirements by the closing date of this announcement.

Specialized Experience for the GS-11: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes:
-Performing Information Technology (IT) work that involves experience demonstrating developing, delivering, and supporting IT systems and services. AND
-Experience providing/suggesting alternative approaches to IT issues, problems and concerns. AND
-Experience independently providing various information technology customer services and support.

Examples include:
-Images, manages and deploys customer workstations and peripherals through the entire life cycle.
-Provides workstation user network account support to include setup and configuration (e.g., user profile, email, peripheral access), and troubleshoot user account problems on a daily basis.
-Installs, troubleshoots and updates certified Commercial-Off-the-Shelf (COTS) and customized software on workstations. Resolves workstation security issues. Identifies administrative and technical requirements associated with personnel, changes in office functions, office closures, etc. Works with management to ensure requirements can be met when needed by the customer.

OR

You may substitute education for general or specialized experience as follows:
You may qualify with a Ph.D. or equivalent doctoral degree or three (3) full academic years of progressively higher level graduate education leading to such a degree.

Specialized experience for the GS-09: you must have one year of specialized experience at a level of difficulty and responsibility at the GS-07 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position.

Specialized experience for this position includes:
- Applying pertinent techniques to assist with projects led by a Project Manager such as imaging, managing, and deploying customer workstations and peripherals; AND
- Performing initial diagnosis for troubleshooting user account problems and provide workstation user network account support; AND
- Analyze approaches and leveraging suggestions to assist with Installation, troubleshooting and updating certified Commercial-Off-the-Shelf (COTS) and customized software.

OR

You may substitute education for specialized experience as follows:
Master's degree or equivalent graduate degree, or 2 full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree.

Specialized experience for the GS-07 level: you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 level.

Specialized experience includes:
- Completing computer support project assignments that requires knowledge of IT support; AND
- Customer service deployments and techniques pertinent to providing IT customer support.

Examples include:
-Images, manages and deploys customer workstations and peripherals through the entire life cycle.
-Provides workstation user network account support to include setup and configuration (e.g., user profile, email, peripheral access), and troubleshoot user account problems on a daily basis.
-Installs, troubleshoots and updates certified Commercial-Off-the-Shelf (COTS) and customized software on workstations.
-Resolves workstation security issues. Identifies administrative and technical requirements associated with personnel, changes in office functions, office closures, etc. Works with management to ensure requirements can be met when needed by the customer.

OR

You may substitute education for specialized experience as follows:
1 full year of graduate level education, or Superior academic achievement: Superior academic achievement is based on 1) class standing: upper third of graduating class; 2) grade-point average (G.P.A.): 3.0 out of 4.0 overall or 3.5 out of 4.0 in major; or 3) election to membership in a national scholastic honor society.

In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.