Information Technology Specialist (CUSTSPT) NF-04

MINIMUM QUALIFICATIONS:
Work experience, education, and/or specialized intensive training sufficient to demonstrate Information Technology (IT) knowledge and skill in:
1. Participating in the planning and delivery of a full range of Information Technology (IT) Customer Support Services.
2. Installing, configuring, upgrading and troubleshooting hardware and software components.
3. Presenting formal and informal training and assistance to customers.
4. Reporting, responding to, and resolving customer requests.

Qualifying education is graduate education in one of the following fields of study: Computer Science, Engineering, Information Science, Information Systems Management; or Technology Management; or has provided a minimum of 24 semester hours in one or more of the fields identified above (Computer Science, Engineering, Information Science, Information Systems Management, or Technology Management) and required the development or adaptation of applications, systems or networks.

HIGHLY QUALIFICATION CRITERIA:
1. Must possess and provide a valid CompTIA Security + Certification document.
2. Must possess one (1) year of Department of Defense (DOD) Morale, Welfare, Recreation (MWR) experience.

Minimum Qualifications:
Resume MUST clearly reflect the knowledge and experience listed under the minimum qualifications criteria above.

Highly Qualifications:
NOTE: Applicants who met both minimum qualifications and highly qualifying criteria will be referred to the selecting official for consideration first, your resume MUST clearly reflect the knowledge and experience listed under both highly qualified / minimum qualified criteria above.

Area of Consideration:

• The Area of Consideration for this vacancy announcement is ISLAND OF OAHU.

Manual Applications:

• If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00 HST by 06/20/2024 in order to process your application in a timely manner. Please note that neglecting to respond to the job-related questions may result in an ineligible rating.

Allowances, Incentives, and PCS Costs:

• Allowances, differentials, or incentives will not be paid.
• Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.

Pay-Band (NF or CY) Allowances and Differentials

• This is a pay-banded position.
• Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
• Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.

Please check out our Applicant Information Kit:

• It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ).

Other:

• Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
• Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
• Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur.
• Army NAF Paysetting rules/requirements apply to this vacancy announcement.
• Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.