Information Technology Specialist (Systems Analysis)

*Telework eligible position - Position has an official duty location of North Chicago, IL and is eligible for Situational Telework at the discretion of the Command. This position is NOT eligible for remote work (remote duty location). If telework is approved, selectees will be required to report to their official duty location as outlined in their telework agreement. **

TERM APPOINTMENT INFORMATION: This position is TERM not to exceed 366 days with provisions to extend, in up to one year increments, up to a maximum of eight years. Current Army employees who accept a time-limited appointment (to include employees with personal competitive status) will be separated at the end of the time-limited appointment date if the Not-to-Exceed (NTE) date is not extended.There is no provision to make this position permanent.

DEVELOPMENTAL: Management may select at any of the grade levels announced. This recruitment provides promotion opportunity to the target grade of the position without further competition when selectee is eligible and recommended by management.

Who May Apply: US Citizens

In order to qualify, you must meet the experience and/or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

This applies to both grade levels: The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:

(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others.

(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.

(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions.

(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate.

Basic Requirement for Information Technology Specialist (Systems Analysis), GS-2210-09:

Specialized and Other Experience: One year of specialized experience which includes: Assisting in analyzing of Information Technology (IT) software to enhance new and legacy systems; Interpreting and drafting system change proposals in the form of users stores and acceptance criteria; Preparing reports/recommendations for a wide variety of IT issues; Troubleshooting and isolating IT problems and documenting/recommending solutions; Utilizing Jira or similar project management tools to track project status and direct developer work. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07).

OR

Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, two full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. (You must attach a copy of your transcripts to your application package).

Basic Requirement for Information Technology Specialist (Systems Analysis), GS-2210-11:

Specialized and other Experience: One year of specialized experience which includes: Collaborating with business stakeholders to develop technical system requirements for new and legacy Information Technology (IT) systems, in the form of User Stories and Acceptance Criteria; Conducting customer-based application design reviews to validate requirements; Troubleshooting and isolating IT problems and documenting/recommending solutions; Utilizing Jira or similar project management tools to direct developer work; Working various positions (such as Business Analyst, Product Manager, Information Technology, Product Owner) in an Agile software development factory. The definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09).

OR

Education Substitution for Specialized Experience for GS-11: Successful completion of a Ph.D. or equivalent doctoral graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provide a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks, or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. (Note: Transcripts must be provided with application package).