Information Technology Support Specialist

Information Technology Support Specialist

The IT Support Specialist will be responsible for providing technical support and assistance to the organization under the direction of the IT Director. Primarily responsible for interacting with internal employees by phone, in-person, through chat or the support ticketing system to resolve computer problems related to software and hardware issues to ensure our infrastructure and workflow runs smoothly. We are looking for a team member who supports our organization's unique culture and team members in all departments across the bank.

What Makes Generations Bank Different?

At Generations Bank, we prioritize a diverse and talented group of people who are encouraged to bring their full self to work. We are committed to a common goal, serving our community. Our four core values are more than words, they're at the heart of everything we do. We believe a team with a strong culture and unified purpose is better in the long run.

Core Values:

Accountability: We believe our work commitments should be done fully, and lending a hand to fellow team members isn't optional.

Relationships: We believe when we treat our team and customers with humility, dignity, and pride we reach the highest potential.

Communication: We believe in proactively sharing ideas and information.

Stewardship: We believe each team member should care for our assets and opportunities as if they were their own.

If you share a common vision in our culture and core values, we encourage you to apply.

What does a Generations Bank IT Support Specialist Duties Do? The responsibilities listed below are representative of the knowledge, skill, and/or ability to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Assist with setup, configuration, and installation of devices, equipment, software, printers, and other peripherals.
• Perform basic troubleshooting and remediation.
• Answers questions of a general nature; provides step-by-step technical instruction and support; trouble-shoots and resolves problems; and logs issues into the Bank's information technology case system to ensure events are properly reported and resolved within established quality service level guidelines.
• Assists with routine system or user administrative tasks, such as system specification changes or the addition, change, or deletion of employees on the Bank's various systems and networks; ensures necessary documentation is attained and properly authorized for such requests; and originates and maintains system and user files.
• Assist in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling.
• Maintain accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal.
• Provide training and technical assistance to users.
• Maintains basic knowledge and awareness of financial industry technical status and trends.
• Document tickets with applied solution.

This role has a "hybrid" weekly work schedule: 4 days remote, 1 day in-office (NOTE: for orientation purposes, the ITSS will be onsite for their first 2 weeks). On occasion, business needs will dictate:

• Day travel to the 5 Generations branches in south Arkansas (Camden, Junction City, Hampton).
• After-hour duties.

What Are The Requirements?

• Two-year college degree or equivalent experience in a computer related field plus one year of on-the-job work experience.
• Diagnose and resolve basic technical issues.
• Handle support tickets in a timely manner.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• A valid driver's license.

Preferred Qualifications

• Financial Industry knowledge
• Experience with Intune, Azure/AzureAD.

Skills and Competencies

• Experience in computer maintenance, diagnostics, troubleshooting, documentation, and problem resolution
• Knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions
• Proficient in printer installation, configuration, component functions, driver installation, maintenance, and repairs
• Thorough understanding of LAN/WAN network hardware, implementation, and support
• Knowledge of virtual server environments, network folder access, and drive mappings
• Excellent interpersonal and communication skills
• Outstanding customer service

Where Is The Job Located?

Camden, Arkansas. The city of Camden is located on a bluff overlooking the Ouachita River and is known for its hospitality, unique festivals, historic homes, wildlife, and fishing. Southern Arkansas Tech University is a two-year technical junior college in Camden and four-year colleges within 50 miles offer other educational opportunities.

Why Should I Apply?

• Competitive compensation
• Great benefits
• Work/Life Balance
• Training and Advancement opportunities

Pay Transparency Nondiscrimination Provision

Generations Bank will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannon disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal compliant or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty of the contractor to furnish information.

Generations Bank complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions.

Generations Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, or protected veteran, among other things or status as a qualified individual with a disability.