Information Technology Support Specialist

We're Karat , the leader in technical interviewing and pioneer of the Interviewing Cloud
Karat's purpose is to unlock opportunity, and we built the world's first Interviewing Cloud to conduct predictive, fair, and enjoyable technical interviews 24/7. Karat helps companies expand interviewing capacity, unlock developer time, and raise engineering quality so they can hire smarter and grow faster, while creating more opportunities for software engineers. From our industry-leading solutions to Karat's Brilliant Black Minds program, the work we do here matters. We're a passionate, focused, human-centric team, and we want you to join us!
Come join our Information Technology team
Our Information Technology team is committed to empowering Karat users to operate efficiently, securely, and with operational excellence. We partner with all internal teams to ensure each Karateer has the up-to-date tools, systems, and support available.
What you will do
As an I.T. Support Specialist (IT2) at Karat, you will be responsible for the day-to-day support of technology services, systems, and users. Being the first line of communication for our internal end users, you will provide solutions to Tier 1 and/or Tier 2 issues with rapid resolution and customer service.
Karat's HQ is based in Seattle, Washington, and this position will require at least three (3) days per week onsite. Immigration sponsorship is not available for this position.

• Deliver outstanding helpdesk support across the company, ensuring users have what they need to be successful, productive, and happy.
• Respond to technical issues within SLAs using Jira and Confluence.
• Diagnose and resolve issues within a variety of technical systems, including Mac and/or Windows machines, mobile devices, video conferencing equipment, etc.
• Work closely with the Accounting, People, and Talent teams to ensure employees have a seamless onboarding and offboarding experience.
• Maintain accurate and up-to-date documentation on team procedures and processes, ensuring all key stakeholders have necessary visibility and communication.
• Coordinate with I.T. and Security on regular system audits in order to help keep SOC 2 status.
• Deliver on-site technical assistance for hardware and help desk issues at Karat HQ three (3) days per week.

The experience you will bring

• 2+ years of experience in Information Technology with experience managing macOS and Windows
• Broad technical depth with excellent troubleshooting skills
• Excellent customer service first mentality and communication skills (verbal and written)
• Exposure to an MDM in a mixed technology environment (JAMF preferred)
• Experience administering Cloud architecture and applications (such as Okta, G Suite, Office 365, etc)
• Experience with asset management administration
• Understanding of information security best practices and standards
• Ability to prioritize in a fast-paced, high-volume, quick-change environment

Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This role may be eligible for additional rewards, including commissions, bonuses, and equity.
The base salary pay range across the United States for this role is:
$28.85 - $32.45 USD
Benefits of joining Karat
Karat strives to offer everything you need to best support you today, tomorrow, and beyond. We're proud of our current offerings, and highlight some of our team's favorites below. There are more, just feel free to ask!
Compensation / Time Off:

• Highly competitive salary and stock options
• 401(k) with 4% company match
• Generous time off policies (including FTO or PTO, Wellness Leave, and No Questions Asked Leave)
• Global Parental Leave (16 weeks paid with additional 8 weeks transition back to work in part-time capacity at full pay)
• 20 paid Company Holidays for 2023

Benefits / Wellness:

• Medical insurance via United Healthcare (as well as Kaiser for CA-based employees), dental and vision insurance via Guardian
  • 100% premium covered for employees
  • 70% premium covered for dependents
• FSA, STD, LTD, Standard Life Insurance, and Optional Life Insurance
• Mental Wellness offering with Spring Health (including 10 therapy and 10 coaching sessions per year at no cost to employees)
• Full membership and access to both Cleo Family and Cleo Adult
• OneMedical memberships covered for employees and dependents

Learn more about us
Statement of Inclusivity:
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.
We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.
If you have a disability or special need that requires accommodation, please let us know at [email protected] .