Information Technology Systems Administrator

Applied Research Solutions is seeking a full-time Information Technology Systems Administrator, located at Robins Air Force Base, GA. The primary function is to support the F-15 program.

Responsibilities Include:

• The Contractor shall oversee and maintain the help desk for the F-15 Division. The Contractor shall serve as the equipment custodian. The Contractor shall provide day-to-day operational support for all hardware and software to end users on a variety of issues. The Contractor shall identify, research, and resolve technical issues.
• The Contractor shall assist the F-15 cybersecurity personnel in meeting their duties and responsibilities by installing patches, and mitigating vulnerabilities identified by the base communications group.
• The Contractor shall maintain the equipment used by the F-15 Division to include monitors, laptop computers, desktop computers, printers and required supplies such as toner, computer peripherals (e.g. Common Access Card (CAC) readers, keyboards, and mice), Video Teleconference (VTC) equipment, and the voice over internet protocol telephone system. The Contractor shall submit warranty claims for equipment. The Contractor shall maintain the inventory of all equipment and shall be responsible for timely and efficient upgrades to end-user equipment.
• The Contractor shall act as IT liaison between F-15 Division users, the client service center, and Cyber Security Team (CST) to resolve computer issues. The Contractor shall work with F/B Directorate cybersecurity to open IT support tickets using the Remedy system, then interface with CSTs, and follow up on problems until they reach full resolution.
• The Contractor shall assist employees with CAC problems and Public Key Infrastructure (PKI) certificate issues.
• The Contractor shall assist employees with drive access to include shared drive creation, mapping, and access. The Contractor shall assist with Contract Writing System (ConWrite) application interfacing.
• The Contractor shall perform local computer technical support including, but not limited to:
  
  
  • Troubleshooting common issues;
  • Documenting and researching error messages;
  • Working with Cyber Security Liaison to resolve Tier II and III issues such as network outages;
  • Frequent follow up with 78th Communications Group Focal Point and CSTs to solve technical networking issues to enable efficient network access for users;
  • Assist with deployment of iPhones for AFLCMC/WWQ managers, certificates, and training for iPhone/iPad;
  • Support for classified systems owned by AFLCMC/WWQ at WPAFB and RAFB, and;
  • Troubleshooting projectors and other VTC related equipment.
• The Contractor shall manage printers, facsimile machines, and multi-function devices. Tasks include monitoring toner levels and tracking toner inventory, troubleshooting errors, and resolving jams and other issues.
• The Contractor shall assist employees with MS Outlook issue including, but not limited to, assisting with printer setup and electronic mail issues arising from PKI certificate problems, assisting front office group assistants with organizational mailbox decryption certificate issues, and resolving IA problems and computing issues.
• The Contractor shall interface routinely with including, but not limited to, front office staff and supervisors, the F/B Directorate cybersecurity Information Systems Security Manager (ISSM), 78th and 88th Communications Group focal points, zone CSTs, and the security manager.
• Other duties as assigned

Qualifications/Technical experience required:

• Must be a US Citizen
• Secret Clearance Required
• The Contractor shall have a minimum of five (5) years of experience in the IT field and have a CompTIA Security+ or be able to obtain certification within six (6) months of holding the position.
• Key attributes for this position include a polished customer-service disposition, a problem-solving orientation, and careful attention to detail.
• BA/BS, ten years of experience in the respective technical/professional discipline being performed, three of which must be in the DoD.
• OR, 15 years of directly related experience with proper certifications as described in the Functionally Aligned Job Descriptions, five of which must be in the DoD.

All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans.

ARS is requiring that all employees present proof that they are fully vaccinated against COVID-19 prior to their first day of employment. ARS is an equal opportunity employer. Qualified applicants who are unable to be vaccinated for religious or medical reasons should contact Human Resources as soon as possible to engage in the interactive process and explore what, if any, reasonable accommodations ARS is able to offer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)