Infrastructure Engineer

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And, we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let's lead the way together.

Don't Just Build Tech. Change Tech.

Innovation is at the heart of everything we do. Every day, our technologists enable our customers around the globe to achieve their goals. They design and deliver American Express infrastructure and applications across all markets and business units. To meet these demands, we're looking for problem solvers who can drive results through precise analysis and programming methodologies, individuals with a strong intellectual curiosity and a passion for innovation, and standout colleagues who can convert their ideas into execution.

Technology opportunities are available in Phoenix, AZ

Description

Security Capabilities Site Reliability Engineer (SRE) is responsible for Engineering, Integrations, Testing and 24x7 Production Support for current platforms & capabilities enabling Identity Management, Infrastructure Security and Data Protection

SRE assists operations support of critical American Express security applications and infrastructure in conjunction with monitoring, troubleshooting, tuning and debugging of applications.

Responsibilities

• Reviews root cause analysis and resolution of problems.
• Participates in the development and deployment of preventive maintenance procedures.
• Contributes to the team's strategy to meet the agreed quality standards of documentation and reporting.
• Participates in Disaster Recovery Testing.
• Participates with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation.
• Contributes to continuous service improvement by maintaining standard methodologies and knowledge repositories.
• Actively participates in status of incidents, preventive solutions and resolutions to the SRE Director.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

Required Qualifications

• Up to 2 years of work experience in a production / service/ operations support environment or within a product engineering organization as an Analyst.
• Proven experience with coding in Java, HTML5, JavaScript, Unix Shell Script.
• Hands on experience with any server and application performance monitoring tools (Ex - Splunk, CA Wily, Dynatrace, AppDynamics or any other open source tools).
• Experience in Open-source technology like JWT concepts, Open Tracing, Open Telemetry and ELK.
• Understanding of Single Sign-On (SSO) authentication & authorization systems, Identity and Access Management & Infrastructure Security.
• Understanding of Cloud stack and common issue & resolution and migration of Apps from VM stack to Cloud.
• Understanding of micro services architecture and API concepts.
• Understanding of Web application architecture.
• Basic knowledge of ITIL Service Operations processes.
• Basic understanding of distributed (multi-tiered) systems, algorithms and relational databases.
• Bachelor's Degree in computer science, computer engineering or related field or equivalent associate degree.
• Good communication skills both verbal and written.
• Able to understand Agile practices.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.