Infrastructure Engineer

The Infrastructure Engineer will be responsible for the deployment, configuration, availability, monitoring, troubleshooting, and maintenance of applications and infrastructure supporting both internal users and customers. You will help solve end user incidents and critical issues as part of a cross-functional team. You will be expected to provide training and direction to other technical staff that perform the bulk of the first level support tasks. As an Infrastructure Engineer, you will be exposed to a broad spectrum of technologies, interact with team members via multiple channels, be available outside of traditional office hours, communicate consistently and professionally with your peers on the team, management, and with the colleagues you assist. We expect you to implement and follow all applicable company policies and procedures.

Responsibilities

• Lead a team of junior analysts to support infrastructure solutions to business requirements and functional specifications.
• Collaborate with teams to assist with integrating new products into enterprise infrastructure.
• Assist with managing infrastructure in Azure to ensure optimal capacity, performance, security and availability.
• Running an efficient IT help desk support
• Own the employee experience for EDH associates
• Drive an efficient strategy and operations around EDH executive support
• Manage and operate changes, enhancements and daily needs of EDH telephony/IVR platform
• Work with cross-departments to ensure smooth and effective resource onboarding
• Work with vendors and partners to resolve problems and implement solutions.
• Research, diagnose, troubleshoot end user issues and production incidents.
• Help perform analysis to identify the root cause of the issues.
• Identify failed transactions and real-time processing events and engage appropriate technical owners to drive problem resolution.
• Drive improvements to enhance user experience, availability and performance.
• Drive permanent solutions and improvements after root cause is identified.
• Identify opportunities for automation or operational efficiency.
• Participate in an on-call rotation with other team members.
• Create, maintain and share support documentation.
• Take ownership of issues or requests and deliver high quality solutions in the required timeframe.
• Provide tier two escalation for first level support staff.

Requirements

Completed a minimum 3-year degree in Computer Science or related field OR degree from Technical Trade School.

Minimum five years' experience with Microsoft technologies (Server, Active Directory, SQL Server, etc.)

Linux experience is a benefit.

Microsoft Azure experience is a benefit.

Proficient in one infrastructure domain and have a working understanding of several IT domains (i.e., Telecom, Networking, Messaging, Server operations, Storage, Databases, etc.)

Excellent written and oral communication, excellent attention to detail, ability to adapt to rapidly changing requirements

Have a proven aptitude to successfully work as part of a team.

Excellent at troubleshooting and resolving issues with no or minimal assistance.

Preference will be given to applicants who have completed and maintained basic industry certifications (COMPTIA A+, etc.) and/or Microsoft certifications (MCSA, MCSE, VCP).

Light work that includes moving objects up to 20 pounds.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave