Infrastructure Engineer II (Firewall Technologies)

Job Description:
The Infrastructure Engineer II provides Network and overall DMZ operational support related to Incident Management, Problem Management, troubleshooting and Engineering within and connecting to DMZ's. This position reports into a line of business within the CTO organization and working with TI Enterprise teams. The Infrastructure Engineer will work with stakeholders on a daily basis to resolve/work on Incidents, Problems, Changes and Service Requests.
Job Duties:
• Operational and Engineering Support role working on Cisco, F5, CheckPoint, AVI, BlueCoat, BlueCat, and general DMZ technologies including an understanding of Middleware and Platform inter-operations within a DMZ.• Strong experience in building Networks, configuring Load Balancers, Proxies and developing Firewall policies. • Experience of networking, storage, clustering, patching activity.• Need to be familiar with building servers, installing software, supporting application releases.• Familiarity with Vulnerability Management and Enterprise Security Baselines• Should be able to manage a variety of individual network devices.• Should be able to adopt new skills and willing to upgrade skill.• Strong knowledge on Protocols such as TCP/IP, SSL/TLS, SSH, SFTP, etc. • The candidate should be well versed in diagnosing issues and problems that arise in large multi-datacenter multi-tiered application environments.
Key Responsibilities:• Assist in translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies.• Conduct on site evaluations of third-party products being considered for firm adoption. • Assist in evaluation of reference models, blueprints, and playbooks to ensure they are fit for purpose.• Develop software solutions to address manual and repeatable work or inefficient processes.• Assist Technical Analysts and Infrastructure Engineers by ensuring that technology solutions comply with enterprise system design and engineering standards.• Contribute to the creation/selection of functional and nonfunctional product evaluation requirements within and across domains.• Act as a consultant on a range of technologies where he or she is a subject matter expert.• Promote an inclusive and healthy working environment and help to resolve organizational impediments/blockers.
Required Skills:
• 6-10+ years experience in Infrastructure technologies.• Bachelor degree required• Excellent communication skills (both written and oral).• Should have ITIL process knowledge.• Strong Network Operations Support background with exposure to large production infrastructure (at-least 800+ production devices)• Should have knowledge on several types of Network devices (LTM, GTM, FW, Routers, Switches, Proxies)• Experience in DNS, DHCP, Load Balancing, AD, Domain Controller, Firewall, SSO technologies.• Experience in configuring Routers, Switches and Load Balancers• Should have knowledge in troubleshooting hardware break fix including WAN/LAN• Should have basic knowledge on Apache, IIS, Web site and Middleware configuration, Application Pool and renewal of SSL certificates• Experience in analyzing Packet Captures to provide root cause analysis or errors in protocol communications.• Basic Knowledge of managing and maintaining Virtual Machines in Virtual Centers.• Should be able to coordinate with application and infrastructure teams during releases and implement the tasks.• Excellent documentation skills in MS Office, MS Visio and MS Project.• Flexibility to cover various work schedules, for example, after-hours support on need basis. Willingness to work in rotating shifts and take on-call rotations.• Assisting with tracking and managing vendor support tickets, and be able to work with a team to triage and resolve urgent production issues. • Experience with and participation in on-call support for the production environment. • Experience with troubleshooting production applications.• Experience creating designs related to networking and load balancing. (Working knowledge of leveraging F5 devices for web acceleration & caching, developing iRules)
Preferred Skills:
- Masters degree recommended.
- CISSP, CCNA, CCSA, CCSE, or CCENT are a plus but not required if proficient knowledge of these certification is apparent.
Shift:
1st shift (United States of America)
Hours Per Week:
40