Infrastructure Engineer Lead - Remote

At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

Job Summary

Responsible for leading collaborative groups to find innovative solutions to drive business value, mentors team resources and cross functional peers. Expected to formulate and implement changes to OneAmerica's frameworks to meet changing business objectives. Responsible for the oversight of OneAmerica IT Infrastructure and acts as a primary point of contact for IT Infrastructure services escalations. Acts as a liaison to the IT application development organization and OneAmerica business units for Infrastructure services and provides technical consultation and service support. The Lead will be assigned to complex projects that require a great deal of detail for successful implementation and oversight.

Primary duties may include, but are not limited to:

• Manage and resolve critical situations through effective communication with OneAmerica business units, IT project teams, IT operations and IT service provider(s).
• Oversee operational budget and assist with annual budget exercise.
• Serve as escalation point and provide troubleshooting guidance and direction in resolution of escalated issues and/or complex Infrastructure issues.
• Develop and maintain the overall Infrastructure roadmap
• Work closely with the Service Delivery Managers (SDM) and Infrastructure Engineers to ensure day-to-day activities align with overall Infrastructure roadmap
• Focus on consistent execution and delivery excellence of projects to the organization.
• Design and implement end-to-end infrastructure solutions across multiple disciplines including, computer, network, storage and other Infrastructure related towers
• Place a focus on technical debt elimination as well as preventing new technical debt as outcomes of project implementations.
• Engage in architectural discussions and lead direction from an infrastructure standpoint
• Lead IT Operational troubleshooting.

Job Requirements

Required Education and/or Certifications

• Bachelor's degree (BS, BA), Computer Technology, related technical discipline, or equivalent 10 years' professional technical experience

Recommended Education and/or Certifications

• Master's in business administration or a Computer Technology / Engineering field given additional consideration.
• Certifications in multiple disciplines preferred: Examples include: CCNA, MCSE, A+, Cloud Related.
• Cloud based certifications give additional consideration
• ITIL v3 Foundation certification along with other technical certifications given additional consideration.

Required Work Experience

• 10 years industry experience in an lead engineering role.
• 8 years of experience in three of the technical areas listed above
• 2 years Cloud / Hosted / SaaS solutions experience required.

Preferred Experience:

• Experience with COBIT v5, IT Service Management (ITSM), ITIL v3, and continuous improvement including Lean and Six Sigma.
• Experience with SSAE16 (i.e., SOC1) compliance requirements and management.
• The Engineer Sr should have a strong technical background in Networking with some experience in Cloud networking infrastructure. Preferred experience with the following technical areas: VOIP/Voice related technologies, Firewall & IPS, and monitoring & automation tools.
• Experience with IT project management and architectural processes.
• Or any combination of education and experience which would provide an equivalent background

Salary Band: 07B

This selected candidate will be expected to work remote. The candidate will also be expected to physically return to the office in CA, WI, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.