Infrastructure Specialist-Cloud App Ops (Japanese Bilingual)

Introduction
In this role you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

As an Infrastructure Specialist at IBM you will support the infrastructure running industries likes transportation energy insurance banking or healthcare which are rapidly changing as the worlds relationship with technology evolves. Ready to help our clients take the next step forward?

Companies have more choices than ever before between on-premise off-premise or a hybrid approach. As an Associate Infrastructure Specialist you’ll be responsible for keeping up with the latest changes using your expertise to deliver solutions that meet the needs of our clients and products. In your role you may be responsible for:

• Provides 24/7 technical operations support for cloud based solutions to clients on supported application DevOps middleware security and infrastructure. As a single integrated E2E operation support that includes Level 1.5 remediation across the fleet. Following a standard workflow and incident handing processes they receive and record incident related information using a variety of tools and process selects appropriate actions to resolve issues and communicates the solution or action plan to the client.
• Supports number of tools part of the Integrated toolchain. They use professional knowledge and problem determination / source identification skills to resolve problems involving APIs application services IaaS PaaS SaaS microservices containers Kubernetes nodes ICP management middleware components network security and infrastructure issues alike. If unable to resolve will triage and route the incident to the appropriate level of support. Understand high level cloud application architecture and the ability to do initial analysis on incidents. Provide Application ID management support. Provide cloud elasticity by auto scaling up/down of resources based on the business requirements. Provide DR and manual redundancy fail overs. Provide daily weekly & monthly integrated service management reports across the solution. Would work on ticketing tool such as ServiceNow IBM Control Desk & Remedy and automation tools such as Rundeck and IBM Runbook Automation.
• Should understand the ITIL processes of Incident (including Critical Incident Management) Problem Change management and Integrated Service Level Management. Should have used monitoring tools such as IBM APM NewRelic Runscope and Netcool OmniBus to monitor the client’s environment. Technical understanding of IBM Cloud platform (Bluemix PaaS) Container management Kubernetes node ICP management HA infrastructure and load balancers.

Required Technical and Professional Expertise

• Knowledge and experience as an Infrastructure Specialist.
• Hands on experience with cloud platforms (AWS Azure Google Cloud).
• JLPT N1-N3 Certification
• Must be amenable to work on a client dictated shift (day mid night)
• Open to work in either Quezon City (UP Ayala Technohub Commonwealth / Eastwood) or Cebu.

Preferred Technical and Professional Expertise

• JLPT N1-N3 Certification
• Must be amenable to work on a client dictated shift (day mid night)
• Open to work in either Quezon City (UP Ayala Technohub Commonwealth / Eastwood) or Cebu.