Infrastructure Support- Executive Director

Job Description As a senior leader in Infrastructure Support, you're eager to put your never-ending curiosity about technology and your need to never stop innovating to good use in order to help the business run better. Here, you'll do just that, directly overseeing nimble, energetic senior IT teams as you work to deliver end-to-end enterprise services. You'll be an agent of organizational, operational, and technological change, setting team goals, priorities, and objectives that align with our overall strategy. You'll focus on specific areas such as incident, risk, problem, technology maintenance (patch management), change management, client relationships, internal and external communications, product delivery, lifecycle management, and product evolution. You'll set expectations and standards in KPIs, budgets, financials, business plans, objectives, and milestones. You'll coach, manage, and mentor people directly with your in-house team and in collaboration with dedicated problem-solving technologists across the JPMorgan Chase & Co. global network.
We are seeking an experienced Executive Director of Technology Maintenance to help define, shape, and execute the Technology Maintenance Strategy.

• BS/BA degree or equivalent experience
• Expertise in service, functional area or Infrastructure supported and inter-dependencies
• 10+ years of overall experience IT Service Management or Technical Program Manager

Who you are:

• Thrive in technical environments where your customers and partners are technical
• Embrace ambiguity and define clear strategies and priorities
• Seek to resolve technical challenges for customers
• A stickler for details and drive to deliver customer-focused end-to-end solutions
• Eager to learn new technologies and are well versed in modern cloud development best practices
• Accountable
• Clear communicator to multiple stakeholders across a Global Enterprise
• Expert in delivering working with cross-functional engineering teams
• A leader

Primary Responsibilities :

• Defines and communicates Technology Maintenance vision and strategy
• Research and apply industry developments and best practices
• Creates and maintains the patch/hygiene roadmap(s)
• Drive firmwide adoption of the patch management control framework
• Advanced knowledge of risk and controls landscape, ensuring company-wide standards are met.
• Expertise in delivering and working in partnership with colleagues throughout the firm and in leading collaborative teams to achieve common goals
• Expertise in financial control and budget management

Preferred (not required)

• Background in software development and working with technical stakeholders
• Cloud Infrastructure deployment at scale
• Familiarity with IAM (Identity & Access Management) concepts, technologies, and products
• Strong technical background with one or more Public Cloud platforms, AWS, GCP, Azure

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.