Infrastructure Technology Coordinator

ALKU is looking for dynamic, motivated individuals to join the ALKrew! Having won numerous awards for its tremendous growth, ALKU searches for professionals who are driven and motivated to take ALKU to the next level. 

ALKU seeks to understand and celebrate each person who enters through its doors. Our employees believe ALKU is a place where everyone, from any background, should be able to Have Fun Working Hard ®.   

@LifeAtALKU as the Infrastructure Technology Coordinator: 

The Infrastructure Technology Coordinator provides support for core and enterprise applications handling a variety of tasks including first tier incident intake and triage, issue assignment and escalation, and is the primary liaison to the IT outsourced partner Network Coverage. This person will assist with the continued implementation and enhancement of ServiceNow, while also providing impeccable customer service to all ALKU employees.        

The Day to Day: 

• Act as ALKU’s primary responder to SOS – the ALKU helpline
• Triage all inbound help requests ensuring timely response and assignment
• Troubleshoot issues directly with users to resolution or escalation
• Liaise with IT partner Network Coverage on all issues and requests needing their attention
• Liaise with subject matter experts within Technology team on all issues and requests assigned to them
• Log tickets with vendor partners either directly or in conjunction with internal vendor owner
• Create training and documentation on core applications like Microsoft Suite, Fuze, Zoom, Slack, Pingboard, OfficeSpace, and more
• Participate in the exploration and development of ServiceNow platform
• Provide help where needed on any special projects

Preferred Qualifications:

• High school diploma or equivalent
• Customer service experience
• 2-3 years of experience in a technical role
• Previous experience within an ITSM tool such as ServiceNow, ZenDesk, etc.
• Experience with implementation and enhancement of software applications

ALKrew Benefits: 

• Weekly pay 
• PTO package (plus birthday day and volunteer time off) 
• Student loan reimbursement  
• Health benefits 
• Competitive 401K match 
• Employee resource groups  
• Childcare reimbursement

National Awards: 

• CollegeGrad.com Best Place to Work for Entry Level Employees  
• Fortune Best Place to Work for Millennials  
• Staffing Industry Analysts (SIA) Best Staffing Firms to Work For 
• Great Place to Work 100 Best Small or Medium Workplaces 
• Boston Healthiest Employers