Innovation Design Strategist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Design Innovation Lead champions showing up differently and building excitement with clients through your mastery of delivering groundbreaking product and service concepts. You live to be a practitioner who designs innovative approaches that solve the toughest client problems while using ground-breaking user experience and technologies backed by research-based insights. You are an expert at rapidly designing and ideating new ways to "wow" clients and advance conversations through design-led deliverables. A Design Innovation Lead engages other Kyndryl subject matter experts to provide critical input, design, and solution support to your ideas, showcasing the best of Kyndryl expertise to our clients.

The Kyndryl Vital, US team operates as a start-up within a start-up, embracing an entrepreneurial spirit to achieve company-leading methodologies in our approach to co-creation and innovation. This role will help expand the capabilities of our small but mighty team. You'll be influential in the development of innovation and innovative thought leadership within Kyndryl by leading conceptual solution design and promoting the advancement of innovation design to drive the success of our engagements and expand our portfolio to further impact more customer's experiences.

This role welcomes someone with a hunger to see our organization expand; someone who enters with an eye towards the future of Kyndryl and the development of our design discipline.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on customer-facing experience, learning opportunities, and even the chance to support the evolution of Kyndryl's design discipline. Whether you want to broaden your knowledge base or narrow your scope to define a specialty, you can find your opportunity here.

If you are hired, the anticipated compensation range for the position is

$ 123,740 to $ 296,980 based on a full-time schedule. Your ultimate compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

High Performer. Low Ego. You excel in your field, have the proof to back it up, and you expect the same from others. Equally important, you embrace a growth mindset and actively drive your personal and professional development. You're not afraid to share unfinished work for real-time, intentional feedback. Being customer-focused, you confidently collaborate with C-suite executives, balancing assurance with humility. You're eager to share your superpower and learn from others. While navigating chaos and fast pivots may not always be easy, your patience and adaptability shine through. Above all, you are naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• Demonstrable UI/UX design expertise and technical industry knowledge to create innovation frameworks, storyboards, wireframes, mockups, video hype reels, prototypes or art of possible concepts that deliver compelling future visions for businesses to align around.
• Extensive experience co-creating alongside C-Suite stakeholders and owning workshop facilitation to ideate, design, and deploy solutions that address root causes of business problems and enhance overall user experiences.

• Ability to manage a portfolio of accounts and key relationships across both client accounts and internal Kyndryl projects.
• Expertise in understanding and communicating complex user-experiences and ecosystems to an array of audiences and levels of understanding.
• Demonstrable expertise in accelerating innovation and enhancing client relationships through storytelling and articulation of why it matters to the business and its users.
• Ability to conduct and leverage research findings to design custom client solutions, shape requirements, and rapidly accelerate innovation roadmaps.
• Ability to recommend development approach, skillsets needed, and level of effort for proposed designed solutions.

• Ability to connect recommendation to specific client needs, desired outcomes, and success metrics.
• A proven partner with other creative and technology SMEs, building trust and teamwork internally in order to lead technological innovation. Equally good at collaborating on a team and independent contributions.
• Keeping abreast with advancements in application design and new technologies as well as acumen to build repeatable processes and repeatable components.
• Experience mentoring and leading designers with an appetite to manage direct reports as the innovation capability expands.
• Highly proficient in prototyping tools and creative software: Figma, Adobe Creative Cloud, as well as collaboration tools, such as Miro.

Preferred Professional and Technical Expertise

• At least 10 years of related industry experience with online portfolio samples available upon request.
• Strong but growing familiarity with the leading Hyperscalers.

• Expert in the areas of ideation and design, staying up to date on emerging technologies and their potential to impact design and the IT industry, and applying iterative approaches to foster rapid experimentation.
• Great organizational and time management skills.
• Attention to detail in the language and relationship dynamics of key stakeholders.
• Experience scaling new offerings and championing internal change management efforts.

Required Education

• High School Diploma/GED

Preferred Education

• Bachelor's Degree

• Additional relevant certifications

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed.