Inside Account Executive

Company Overview:

It’s not enough to have the right technology today, you must have a plan for tomorrow, too. At Diamond Assets we service businesses, schools, and governments by creating sustainable technology plans that ensure equitable access to technology for their current fleet but also well into the future. Focused on transparent, reliable, and knowledgeable service, our team helps customers plan, get the most value for their current Apple devices, and feel secure that their devices have been responsibly upcycled or recycled. In addition, we take pride in delivering the highest-quality refurbished Apple products at an affordable price. Through our lifecycle through upcycle approach, we strive to meet our mission of providing equitable and affordable access to technology.

Position Title: Inside Account Representative

The position of the Inside Account Representative is a key component to the organization’s success. The Employee must be able to stay organized and work in a fast paced, high-pressure environment. Flexibility is key as this position will work with clients and members from other departments. Optimizing communication and facilitating teamwork to ensure we are servicing each other and our customers at the highest level. Keeping innovation and integrity at the core of all decision making, this position will serve as an integral part of our Business Development team and support all aspects of the company’s objectives. This position reports to the Director of Business Development.

Job Responsibilities:

• Responsible for building strong, long-lasting relationships to increase revenue growth and client satisfaction; know the client better than they know themselves.

• Drive new business growth through moving business through the sales funnel from multiple lead sources: pre-qualified leads, incoming calls, emails, and referrals at a given time.

• Brainstorm and execute new strategies to grow sales pipeline, develop target markets, and support company quota attainment.

• Communicate with clients to understand their needs and facilitate projects from start to finish in partnership with respective Executive Account Directors.

• Partner with Business Development Team on quoting (ie: serial number look, pricing, etc)

• Responsible for all inbound quote request from customers.

• Identify client's needs and sales opportunities with new and existing business through cold calling, lead-generation, marketing campaigns, up-selling, and cross-selling, to drive future growth through collaboration with the Business Development team.

• Ensure the timely and successful setup of new customers with a focus on delivery of our services in partnership with the Executive Account Directors.

• Resolve client issues and difficulties in a manner that is consistent with the company mission, values, and financial objectives.

• Work closely with the Business Development team and customers on the procurement process to ensure a smooth deal closure.

• Ensure that all client related communications are accurately and efficiently entered in Salesforce.

• Keeping up to date on trends and news from the industry, our competitors, and our target market.

• Help to create updates and reports for presentations to clients and management.

• Other duties as assigned.

Basic Qualifications:

• Degree in Business, Communications, Marketing or a related field of study or equivalent experience

• 1-3 years of experience in account development or customer relationship management.

• Demonstrated ability to develop strong business relationships.

• Demonstrated ability to communicate credibly and effectively at all levels of an organization within Education and Enterprise businesses (Board Members, CEO, CTO, Purchasing).

• Good understanding of the purchasing and procurement by businesses and education entities, including funding/budget, and the impact of technology on employees, teaching, and learning.

• Exceptional verbal, written, and interpersonal communication skills.

• Creative, flexible, and innovative team player with the hunger and knowledge to develop a new area of business.

• Ability to work in a fast-paced, self-directed environment with limited supervision.

• Strong decision-making, problem resolution, and critical thinking skills.

• Advanced computer skills with the ability to learn and use various software and database applications, including Salesforce and Microsoft Office.

• Ability to prioritize and manage multiple projects at once with exceptional organization, detail, and time-management skills.

• Must be comfortable with direct selling via email and telephone.