Inside Customer Success Executive (3712)

About GBG

GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions.

With over 30 years’ experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.

Why you should be@GBG

• We make the world a safer place
• We trust each other and win together
• We are local experts in global business
• We want you to be yourself
• We grow when you grow

The team

Direct - UK

UK Direct is a highly driven and successful business unit consisting of around 14 teammates. Roles range from new starter Inside Customer Executives all the way through to Senior Business Development Managers. The BU is sectorized across Retail and business services (Finance, Logistics, Utility, Insurance, and many more). This allows teammates to specialize and grow within their careers.

The role

The internal sales function will report to the Direct Sales Team Manager and focus on supporting and selling alongside aligned external Account Managers.

Maintaining a high level of end-user client contact, the internal role will also build close relationships with an aligned external sales Network to develop new opportunities and in supporting in the administration of accounts within a defined set of customers. This relationship will become vital to the success of both the internal and external sales teams.

What you will do

• Speaking daily with the external account management team
• Promoting products within the Location Intelligence product portfolio
• Organizing Meetings with Existing Clients and Prospective ones
• Retaining and Growing the book of existing renewal accounts
• Identifying risk in the aligned renewal accounts and helping to retain the clients' business.
• Work within a target-driven team
• Qualifying incoming Marketing sales leads, directing as appropriate
• Utilise the systems and tools to identify new opportunities in additionto maintaining an up to date customer record and forecast

• Experience working within a target-driven/performance-led business
• An individual who is interested in developing a career in sales in a client-centric and high-activity environment
• A good communicator, both orally and written
• Experience in IT/Enterprise software would be an advantage but not compulsory
• Detail-conscious and committed to keeping accurate and up-to-date records
• A motivated person, who is reliable and driven by success, reward, and recognition
• An individual who can show business and commercial awareness, entrepreneurial, and a strong team player

We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.

As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!

Next Steps

If you’re interested, please apply! We’re looking to hire the best and most engaged people into our business, and we’ll make an offer once we’ve found that person.

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.

To chat with the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch.

Make life@GBG work for you.