Inside Group Sales Coordinator

Work to turn vacation dreams into life-long memories by becoming a part of the Apple Leisure Group (ALG) team! We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as an Inside Group Sales Coordinator within ALG Vacations, one of our 14 industry-leading brands. In this role you will be focused on advancing the sales process in a fast-paced environment to ensure we are meeting our customers' needs and maximizing our revenue potential. The Inside Group Sales Coordinator plays an important role in quoting groups and works with the Group Sales Team to generate pricing information prior to submitting proposals to prospective customers. As the frontline of Group Sales Support, you will be responsible for understanding customers' needs and reviewing open opportunities in the sales pipeline. Additionally, there are great career growth opportunities to move into our Group Account team or into more specialized positions within our Group Operations and Service teams.

A successful Inside Group Sales Coordinator will:

• Serve as the primary point-of-contact for Group Sales Consultants and generate pricing information in a professional manner to help secure the sale
• Meet quoting goals and expectations as established by leadership
• Manage new and active leads through CRM
• Confirm rates and inventory with suppliers
• Manage and answer incoming emails via the group communication channels as needed and archive data on various platforms
• Provide assistance and backup to team members within the Group Sales team
• Build loyalty and maintain strong relationships with customers, agencies, and suppliers
• Attend training sessions to build or maintain product knowledge, including processes and terms and conditions
• Take pride and strive for excellence in responding same day to all communications and phone calls
• Identify opportunities to streamline our process and group products
• Align closely with teammates to problem solve and support each other's workload
• Be Well, Work Well, Live Well every day by bringing great energy, passion and a positive attitude and allowing wellness to touch all parts of your life - at work, at home, at play

A successful Inside Group Sales Coordinator will have:

• Associates Degree or equivalent, or two (2) plus years of relevant experience in travel, group sales, contract writing/interpretation; or an equivalent combination of education and experience
• Strong proficiency in Microsoft Excel as well as Outlook, PowerPoint, and Word
• Experience working in Salesforce or a similar CRM
• Ability to meet and/or exceed established quoting targets
• Must possess excellent interpersonal skills and the ability to maintain strong relationships both internally and externally
• Good time management, multi-tasking, and organizational skills
• Strong understanding of the groups workflow process
• Ability to work collaboratively with colleagues and staff to contribute to results driven and team oriented environment
• Ability to work independently in a home-office environment free of distractions
• Ability to work under pressure and meet deadlines
• Strong ability to efficiently navigate through various computer screens and programs
• Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Sales - Knowledge of principles and methods for selling products and services including sales techniques and sales control systems
• Negotiation - Bringing others together and trying to reconcile differences for a positive out come
• Persuasion - Persuading others to change their minds or behavior
• Learning from Past Experience - Understanding the implications of new information for both current and future problem-solving and decision-making
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Judgment and Decision-Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions
• Number Comprehension - The ability to add, subtract, multiply or divide quickly and correctly
• Oral Communication - The ability to listen, understand, and communicate information and ideas in speaking so others will understand
• Problem Recognition - The ability to tell when something is wrong or is likely to go wrong and generate possible solutions
• Written Communication - The ability to read, understand and communicate ideas in writing

***Remote candidates welcome to apply!

About Apple Leisure Group

As North America's only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through wellestablished vacation brands

Resort Brand Management: management of 5-star and 4-star luxury resorts through AMResorts® award-winning brand portfolio

Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®

Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®

Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

About ALGV

Vacations, a division of ALG, is the largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean. ALGV consists of 6 consumer e-commerce vacation brands including Apple Vacations, BeachBound, CheapCaribbean, Funjet Vacations, Southwest Vacations, and United Vacations.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We are united as a team, working toward a common mission and vision. Together, we are committed to live the core values by which we operate:

We Care • We Are Authentic • We Inspire Action • We Do It Together • We Own our Results-We Are Hungry For More • We do Everything With Passion

Benefits at a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.