Inside IT Account Manager

Rittal,LLC has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world’s leading industrial and IT enclosures, racks, and accessories, including high efficiency, high-density power management, and climate control systems for industrial, data center, outdoor and hybrid applications.

As the Internal IT Account Manager, you will sell products and/or services to customers almost exclusively via telephone and Internet (e.g., chat, email, video conferencing, etc.) and act as point of contact post-sale, focusing on ongoing customer satisfaction, retention, and growing business. Responsible for maintaining relationships with accounts through ongoing client contact and support. Close sales within territory, defined by geographic area, industry, or product/service group. Respond to client inquiries and offer guidance on appropriate products and services. Execute sales strategy, generate sales reports, and identify opportunities to increase sales volume while ensuring service levels are met.

Responsibilities:

• Represent and communicate Rittal’s overall product line to potential and current customer base.
• Responsible for increasing inside sales and market share within a defined territory through strategic outreach and daily, proactive sales activities
• Identify and create high priority, target account contact database within defined regions.
• Contacts existing and potential customers to follow-up on leads, determine the status of quotations, and set appointments for Field Sales as appropriate.
• Partner effectively with the Field Sales to drive full cycle sales coverage and achieve regional goals
• In-depth understanding of Rittal products, markets, applications, and distributor models.
• Detailed understanding of the customer’s needs as related to the products or services being sold.
• Communicate with Inside Sales/Outside Sales/Manufacture Rep’s/Distributors.
• Communicate opportunities, issues, and trends to management

• Participate in trade shows and onsite/offsite customer visits as needed
• Complete rotation of trainings to gain advance knowledge of products, selling skills, customer relationship skills and others as needed
• Other duties and responsibilities as assigned or required

Knowledge & Experience

• Bachelor’s degree in Engineering is preferred
• 2-3 Years of experience in a sales-related position.
• Technical background and knowledge of IT products (Data Centers) is strongly preferred.
• Working knowledge of Microsoft Outlook, Word, Excel and PowerPoint.
• Excellent interpersonal and communication skills both verbal and written
• Quick leaner, receptive to coaching, and team oriented
• Exceptional time management, attention to detail, and follow-up skills
• High energy, self-motivated, and goal oriented

What we offer is an opportunity to be a part of a team that increases the optimization and efficiency of our Global Company. Our goal is to create a safe work environment that our customers can trust us to deliver quality products. We enjoy all the benefits of an international company quickly growing in the US. 

Rittal, LLC is proud to be an affirmative action/equal opportunity employer. EEO/M/F/Vets/Disabled If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department. This option reserved for individuals who require accommodation due to a disability.