Inside Sales Account Manager - Lumify

Job Title

Inside Sales Account Manager - Lumify

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips' purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.

Your challenge/Role summary:

This inside sales role will focus on creating Lumify sales from leads created by digital marketing activities, trade shows, and aligned territory account assignment. Primary job responsibilities are to make outbound calls to build strong customer relationships and achieve monthly, quarterly, and annual sales quotas. Grow sales of assigned customer portfolio through creating and maintaining long-term customer satisfaction. Identifying opportunities within an assigned customer base and the ability to present solutions virtually by upselling and cross-selling solutions is essential. Prospecting, qualifying, and closing new business within the geographical aligned territory is essential to this role. The role will have aligned territories.

Key areas of responsibilities (KARS) for this role include:

• Responsible for generating and qualifying sales leads/opportunities via inbound and outbound telephone calls and digital communication for aligned territory.
• Achieve sales conversions to meet the defined business revenue goals.
• Achieve daily, monthly, and quarterly KPI metrics as well as achieving sales quota.
• Meet & exceed productivity outreach efforts to customers (primarily telephone and email communications).
• Meet or exceed lead-to-contact KPIs defined by the business: outbound calls, virtual demos, order intake (OIT)
• Effectively utilize Customer Relationship Management (CRM) applications to document outreach efforts, account management plans, next steps/actions, & leads/opportunity notes.
• Enter and review sales orders for accuracy in the order management tool.
• Ability to maintain thorough current and competitive product knowledge and clear understanding of market dynamics in order to offer creative solutions to customers and territory and prepare/execute territory strategies and action plans.
• Time management is essential in this role and the ability to shift focus on inbound, outbound, and other responsibilities all while serving the needs of the customer and achieving sales funnel and revenue requirements.
• Responsible for account management duties to create, develop, and execute sales strategies.
• Study market and account trends for the aligned geographical territories. Seek ways to broaden and expand the Philips product offerings to new customers while also raising the awareness and interest for Philips product portfolio and communcate trends to the Sales and Business groups.
• Be the main point of contact for Philips customers and work with cross-functional team members to resolve customer issues.
• Responsible for maintaining customer relationships and promoting the Philips brand through a variety of solution & service offerings.
• Gain account intelligence for new/existing accounts including current equipment, number of units, decision maker and future plans.
• Participate and advise in the development and implementation of Direct Marketing campaigns in various market segments in partnership with Sales/Business/Marketing colleagues.
• Routinely follow-up with existing customers (install base) to ensure they are getting the most out of their equipment and be prepared to propose other services/promotions/product offerings to help meet other needs as identified.
• Work with Inventory Manager to coordinate short-term Lumify product demos on an as needed basis to facilitate Lumify sales.
• Partner with field sales representative on larger ultrasound opportunities.
• Attend and support trade shows as needed.

Your team

The mission of the Point of Care team is to increase access to ultrasound by offering a disruptive, app-based ultrasound solution built around a bring-your-own-smart-device model. As an Inside Sales Account Manager, you will be a part of a larger organization and report to the Sales Operations Leader. Teamwork and collaboration with aligned account resources is critical to the success of this role.

We are looking for:

Specific skill requirements for this role include:

• Commissioned inside or field sales experience with demonstrable history of quota achievement.
• Bachelor's Degree preferred, or equivalent combination of education, training, and experience.
• Experience working in a sales environment, calling on customers, and prospecting for new customers.
• Excellent telephone skills.
• Ability to build relationships with key decision makers.
• Determine customer's requirements and recommend Philips solutions & services.
• Presentation, Planning, and Organizational skills.
• Experience in a fast-paced, relationship & transactional sales environment
• Experience using CRM tools such as Salesforce or equivalent.
• Advanced skills with Microsoft Office Suite: Word, Excel, Outlook, and Power Point
• Experience selling into the ultrasound space is a plus

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

Our benefits can be found here: https://www.careers.philips.com/na/en/total-rewards-at-philips.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. For this position, you will reside in or within commuting distance to Nashville, TN.

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

We believe in the importance of impactful collaboration: There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it's like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.