Inside Sales Account Representative

Company Description

Pixelle Specialty Solutions™ is the largest specialty paper company in North America, with fully integrated pulp and paper operations in Chillicothe, Ohio, Spring Grove, Pennsylvania, Stevens Point, Wisconsin and a coating operation in Fremont, Ohio. Supported by an experienced product development team, Pixelle excels in designing customized solutions that help customers bring new products to market. With a long history of leadership in the paper industry, Pixelle delivers the most comprehensive portfolio of specialty papers to help you meet today’s challenging demands.

Job Description

Role

• Develop strong customer relationships at assigned accounts, implementing sales and marketing plans that support the company’s vision for growth and profitability.
• Develop relationships with existing customers in multiple specialty segments.
• New Business Development a priority, utilizing Pixelle’s diversified product portfolio.
• Communicate vertically at operational and management levels.
• Maintain working knowledge of Pixelle products, end-use markets, and competitors.
• Communicate territory info, customer satisfaction, competitive activity to Sales Management.
• Coordinate complaint follow-up, pricing strategies, opportunity assessment and inquiries.

Accountabilities

• Achieve budgeted sales volumes, including new business development, and aspire to achieve total customer satisfaction for assigned accounts.
• Prepare and execute monthly and annual planning for the sales territory.
• Create monthly and annual demand forecasts in conjunction with overall S&OP process.
• Drive account product mix to maximize margin, highest selling prices, and strategic fit for our mills.
• Manage customer expectations according to approved plans.
• Ensure alignment between order acceptance and approved plan.
• Develop contingencies for gaps in volume/revenue/margin.
• Proactively communicate with management on critical strategic issues.
• Enhance product mix/profitability.
• Ensure proper coverage and resource utilization with accounts.
• Manage territory as a business owner.
• Develop subject matter expertise in Engineered Specialties segments and markets.
• Coordinate efforts and work in conjunction with New Product Development, Innovation, Logistics, Marketing, Product Management, and Customer Service.
• Gather competitive information, and report info to peer group and management.
• Commit to using Pixelle’s sales excellence process including Hubspot CRM and Sales Pre-Call and post call reports.
• Monitor and recommend changes to product lines and service offerings.
• Coordinate management visits, as necessary.

Qualifications

• Bachelor’s degree from four-year college or university.
• One to three (1-3) years of manufacturing sales experience.
• Excellent listening, verbal, and written communication skills. Ability to lead professional discussions, present information, and respond to questions from groups of managers, clients, and customers.
• Willing to travel as required (expected to be less than 20%).
• Computer competency- Excel, PowerPoint, general enterprise computer skills. Proficient in producing documents needed to drive customer and internal discussion.
• Must hold and maintain a valid motor vehicle operator license.

Additional Information

Competitive 401K match and healthcare benefit package.