Inside Sales Engineer

Business Unit Carrier Job ID 30103819 City Atlanta State Georgia Country United States

Date Posted:

2022-12-09-08:00

Country:

United States of America

Location:

CAG23: DLS VRF- Atlanta 3300 Riverwood Pkwy , Atlanta, GA, 30339 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

If you are a self-starter, agile solution seeker, that thrives in a fast-paced collaborative environment, then the Carrier North American Ductless & VRF Integrated Support Team has a great opportunity for you. We are seeking a Senior Associate, Inside Sales to help drive our business forward.

About the role

The Senior Associate, an Inside Sales team member, will have the opportunity to take part in the essential role of continued evolution, optimization, and modernization of the Ductless & VRF Integrated Support Team's commitment to enhancing customer and outside sales support. This position will focus predominantly on the Ductless sales channel by leading pre-sales HVAC application and product-oriented support for both customers and internal team members. Additionally, this position will also help with CRM platform management, special pricing assistance, planning-sales-inventory coordination, content expertise, and various process improvement/operational agility initiatives.

This role will sit in the Atlanta office. This role is a hybrid role with the opportunity to work remote 20% of the time.

Key Responsibilities:

• Work closely with product managers, applications specialists, and pricing to provide ductless pre-sales channel support (e.g., quotations, application solutions, etc.) to the sales force, distributors, dealers, and/or customers
• Actively lead and participate in Salesforce (CRM) KPI reporting, internal communications, case management, delivering insights for Knowledge Management library, etc.
• Strong understanding of competitive brands, how they compare with Carrier's products, and the share per region to assist with channel strategic planning initiatives
• Develop and maintain ductless forecast and coordinate with operations and field sales
• Maintain spreadsheets keeping track of training and other sales programs as necessary
• Helping the team deliver an efficient customer experience in a detailed manner through the implementation of process improvement/operational agility initiatives

Required Qualifications

• Bachelor's degree STEM or business or 2 years of sales or HVAC industry experience
• Valid Driver's License

Preferred Qualifications

• Experience working in SFDC (salesforce.com)
• Strong desire to learn and grow professionally
• Outstanding problem solving, analytical, and conflict/issue resolution skills
• Outstanding interpersonal skills ability to collaborate cross-functionally and be a team player
• Excellence in process management and organizational agility
• Strong professional presence; Influences without authority and ability to effectively communicate
• Takes initiative and has a high sense of urgency, able to handle competing priorities with accuracy and efficiently

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RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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