Inside Sales Manager

Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We've designed, built, and launched an entirely new product category – a simple, rugged, internet-enabled smart-device and all the software that runs it – that is disrupting the handheld radio industry for B2B enterprise clients and non-desk workers (hospitality, healthcare, education, golf, parks, sports, ...). 

This isn't your run-of-the-mill VoIP app; we've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities for them through our robust API Platform. 

We’re hiring for an Inside Sales Manager. In this role, you’ll be responsible for a team of SDRs or Senior AEs selling into SMB (small and medium businesses) and Mid-Market accounts.

You’ll work both to train the team to create, nurture, and close opportunities, and/or to coach tenured reps to help maximize their professional and personal success. Your team will work closely with the rest of the Sales team and Marketing to provide a consistent feedback loop. You’ll need to have a maniacal focus on operational efficiency and an aptitude for documentation.

You’ll help shape and be responsible for executing the plan to hit your team’s metrics and revenue goals. You’ll also have the support of the entire business – marketing, operations, product, engineering, etc – to help you find success. You’ll be able to learn from an experienced and dedicated leadership team who will equally look to learn from you. We’re looking for individuals with confidence in their abilities, an entrepreneurial spirit, and intellectual curiosity. 

Responsibilities (what you’ll do):

• Assist a team of SDRs or Senior AEs with the execution of their strategic plans
• Train and coach your team to help them advance their careers
• Assist with contract negotiations and pricing conversations
• Exhibit and reinforce Relay’s core values
• Become a Relay product expert
• Participate in recruiting, interviewing, and hiring
• Gain proficiency with our CRM and the full sales tech stack
• Work with a close-knit team of talented sales experts who will challenge you and support you in your professional and personal growth

Experience, qualifications and skills (what you’ll have):

• Prior sales management and leadership experience preferred
• Multiple years of proven success and quota attainment in direct sales roles
• Demonstrated and consistent track record of hitting revenue targets in a SaaS business
• Willingness to learn in a fast-paced sales environment
• Ability to embrace feedback and hold yourself accountable
• Hunger and humility with a balance of confidence and relentless curiosity
• Remarkable work ethic with a strong sense of urgency
• Desire to be a team player and FUN to work with!
• Bonus: entrepreneurial background

About us: company, culture & perks:

First and foremost our culture hinges on growth, impact, and connection where Relayers can do the best work in their lives.

It's truly amazing what happy, engaged team members can achieve. Our ever-evolving list of benefits means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits 
• Generous Paid Time Off 
• 401(K) Savings Plan + Company Match
• Baby Birth Cost Assistance + Paid Parental Leave
• Phone, Fitness Tracker or Home Gym Equipment - annual credit towards a fitness tracker or other workout equipment
• Free Snacks and Fun Times
• Latest PCs/Macbooks, standing desks, and all the accessories and software you need to succeed in your role