Inside Sales QA Specialist

Job Description

Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.

Summary:

In this role you'll be part of a team tasked with capturing and reporting on the quality of sales calls that occur within our Inside Sales organization. We exist to provide valuable insights that can be used to help sales leaders drive performance.

We're looking for a self-motivated contributor who is able to evaluate calls, meet targets with a deadline, and who can thrive in an agile environment. Vivint context is ideal. Prior sales experience, though not necessarily with Vivint, is a plus.

Primary Responsibilities:

• Evaluating Inside Sales calls according to specified quality expectations
• Partnering with Sales leaders to provide performance insights
• Assisting in the maintenance of a central Inside Sales call library
• Conducting targeted case studies to identify opportunities for floor improvement

Required Skills:

• Comfort with basic computer programs and apps (such as the Microsoft suite and Teams)
• Experience with Salesforce
• Excellent interpersonal communication

Required Education/Experience:

• 6 mo. experience in a call center environment (Vivint preferred)

Learn about the Vivint Culture and why it's a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SAFETY:
Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".