Inside Sales Renewal Representative

Company Description

We hire for tomorrow!

Are you seeking an opportunity to work for an innovative company with their eyes on the future? A leader in its field? A company who strives to build longstanding relationships with its employees and clients? Then look no further than IMAGINiT and come grow with us.

IMAGINiT Technologies, a division of Rand Worldwide, advances the way engineers and architects use 3D technology to design, develop, and manage complex engineering projects. As an Autodesk Platinum Partner and the largest Authorized Training Center (ATC) Partner in North America, IMAGINiT is a leading provider of Autodesk design and engineering solutions to the building, architecture, civil and manufacturing industry.

Job Description

Job Description

We are looking for an Inside Sales Renewal Representative to join our team in our Tampa office. This individual will play a pivotal role in the retention and expansion of software and support subscription renewals within our existing client base.

As a member of this team, you will be managing, and coordinating renewal activities, identify, evaluate customer software license needs and requirements, and presenting customers with their renewal options. Your involvement will help customers understand the benefits of working with IMAGINiT and positioning our support offerings to align with their business needs. You will collaborate with the account management team, other internal resources for expansion opportunities, and assist in strengthening customer relationships, while properly documenting all activities in CRM [Salesforce] with the end goal retaining the customer and ensuring a timely renewal.

Your responsibilities will include:

• Consistently meet or exceed monthly renewal contracts sales targets, YOY growth metrics, and KPIs.
• Organize, prioritize, and actively work the assigned customers.
• Contribute to the discovery, development, and management of business relationships with customers to retain software renewals and expand into other related solutions.
• Develop and deliver renewal proposals.
• Collaborate with account managers to develop and secure a timely renewal.
• Utilize Salesforce to document and drive activity, create proposals, process orders, and forecast sales.
• Continuous personal training and development as the market and industry changes.
• Customer success with a proven track record of providing customers with an exceptional experience.
• Increase IMAGINiT visibility in the industry using sales efficiency tools, social media, referrals, etc.

Qualifications

Qualifications

• Minimum of 2 yrs. sales experience [3-5 years preferred], Renewal /Customer Service is a plus.
• Proven ability to manage entire sales process through close.
• Strong business acumen, and ability to have business conversations at all levels within an organization.
• Excellent negotiation and closing skills.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills and CRM usage.
• Willingness to learn with a desire to improve.
• Strong utilization of MS Office, especially Excel, Outlook and CRM, Salesforce Lightning is a plus.
• Associate’s degree or equivalent experience.

Key Performance Indicators (KPI)

• Phone calls
• Meetings
• Renewal Opportunity management
• Retention and expansion attainment

Additional Information

Compensation

• Base Salary $50,000 - $55,000 USD
• Year 1 Compensation (base salary + commissions: ($75,000 - $125,000) USD

Benefits

• Health, Dental, and Vision
• Healthcare Spending Account (HCSA)
• Short- and Long-Term Disability
• Employer Provided: Life & Dependent Life Insurance and AD&D Insurance
• Voluntary Benefits: Personal Life and Personal Critical Illness Insurance
• Registered Retirement Savings Plan (RRSP) with company match
• Wellness Programs
• Paid Holidays
• Vacation and Sick Leave
• Tuition Reimbursement
• Service Awards
• Employee Referral Bonus Program

Visit us at http://www.rand.com for more information.
We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.

We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs. 

We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in Canada for any employer without company sponsorship.

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