Inside Sales Representative

Responsibilities:

This position has the overall responsibility to support a portfolio of customers. Supporting customers in the areas of custom inquiries, order entry, order acknowledgement and follow-up and other duties as assigned to role. The Inside Sales Representative shall in general act according to the instructions and authorities given by the team lead, in-line with the guidelines identified below:

• Supports assigned customers to ensure documentation, submittals, or accurate execution.
• Responsible for servicing portfolio of customers with new orders, request, complaints etc.
• Collaborate with other departments (Sales, Engineering, Manufacturing etc.) as required to address customer issues and needs.
• This person will be responsible for ensuring that all department processes and guidelines are adhered to (commercial/technical).
• Assist in updates and development of process improvements.
• Collaborate with national team to improve operating policies to mitigate risk.
• Participate in the bid/budget/planning preparation processes related to sales support and proposals, as required.

Requirements:

• Minimum 5years experience in a high paced manufacturing environment
• Engineering aptitude for reading and interpreting project specifications and plan sheets.
• 2+ years in quotation environment

Education

• BS/BA or similar degree or Associates Degree with the equivalent work experience

Experience:

• 2-5 years of experience within customer service or customer support type business operations

Skills:

• Able to clearly coordinate and manage solution-oriented negotiations.
• Displays and proves ability to transform a problem into a solution geared opportunity
• Displays flexibility to manage deadlines, ambiguity and change while maintaining a positive working environment.
• Works well with cross-functional teams to reach results
• Proactive, seeking information and demonstrate great internal and external communication skills
• Proven ability to work independently
• Leads in communicating effectively at all levels of the organization
• Clearly delivers high quality work on time
• High level of data manipulation and reporting knowledge
• Shows advanced project & bid management skills
• Highly organized, excellent problem solver, strong attention to detail and ability to prioritize activities.
• Proven high level of coordination and customer relationship management
• Excellent verbal and written communication skills with attention to detail.
• Analytical, organized, and detailed oriented
• Delivers high quality work on time
• Builds and maintain good relationships with internal and external customers.
• Perform other duties as required by business needs and assigned by management

We offer a competitive benefits package starting first date of employment that includes: medical, dental, vision, life insurance, 401K savings plan, paid time-off, and starting at 3 weeks of vacation!

For more specifics please visit our benefits page https://usbenefits.nov.com/