Inside Sales Representative

Eaton's Marketing Commercial Operations is currently seeking an Inside Sales Representative. This position provides a hybrid remote/in-office work model and is located in Waukesha, Wisconsin.

Position Overview:

The Inside Sales Representative will work cooperatively with outside sales, sales management and internal/external customers to deliver exceptional customer and sales support with the goal to growing Eaton's customer base in the utility segment, and meeting or exceeding sales quotas at the appropriate gross margin while increasing customer satisfaction.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

In this function you will:

• Support sales regions to meet monthly / quarterly / annual sales goals established by the business
• Demonstrate the ability to professionally manage customer telephone calls and emails while performing other required tasks.
• Establish and maintain the highest possible commercial relations with present and potential customers (internal and external) by effectively employing the highest level of skills with regard to the knowledge of customers business and organization and knowledge of Eaton product lines and strategic plans.
• Coordinate with marketing and sales to provide documentation for customers to look at product information and solutions. Provide product and technical information to outsides sales to support generation of sales into the utility segment.
• Respond to field sales and customer channel inquiries including price, lead time, selling policy. Do so in a manner consistent with established division profit, sales, and customer satisfaction objectives.
• Provide solutions and alternatives to customers to meet their shipment needs.
• Provide direction and solutions on process improvements.
• Act as focus for field and customers in dealing with functional departments, i.e., engineering, manufacturing, marketing, logistics, and demand planning.
• Accurately process customer quotes and coordinate renewal of quotes as required. Follow-up on orders and quotations and provide information and updates to customers and sales engineers.
• Pro-actively contact customers following quotes and sales to ensure ongoing customer satisfaction and resolve any complaint or objections. Facilitate timely solutions to customer issues by utilizing available resources or creating procedures for resolution.
• Manage reserve production process and manufacturing managed inventory
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
• Demonstrate proficiency in multiple department support software.
• Train peers and customers as appropriate. Serve as a mentor, and support for internal teams and departments.
• Lead project teams and serve as team member for special projects to drive continuous improvement and the team's performance

Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

• Flexible work options to help balance work/life demands (at participating Eaton sites)
• Healthcare/retirement savings programs
• Competitive compensation packages to reward skills and performance
• Tuition assistance or financial help for ongoing learning and development
• Health, Dental, Vision & Wellness programs
• Donation matching (U.S., Canada, Puerto Rico)

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

Qualifications

Required (Basic) Qualifications:

• Bachelor's degree from an accredited institution
• Minimum of 1 year of work experience in product support, customer service, inside sales, or proposal support.
• No sponsorship is available. Candidate must be legally authorized to work in the United States without company sponsorship
• No relocation is available, candidate must live within 50 miles of location to be considered.

Preferred qualifications:

• Work experience with SAP
• Work experience with technical products.
• Work experience in a customer support role for technical products.

Position Criteria:

• Work experience with electrical products
• Commercial experience, specifically working with sales and/or marketing
• Ability to train others and work in a team-oriented environment
• Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment
• Demonstrated experience working with MS Office software package
• Analytical skills and detail-orientation.
• Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently
• Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner
• Customer service skills and aptitude.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: [email protected]

What you will get from us

Eaton's mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power - more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours. Eaton's 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.

We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job: Sales

Region: North America - US/Puerto Rico
Organization: MCO Marketing Commercial Operations

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes - Hybrid
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time