Inside Sales Representative

Descrição

Job Success Profile

Inside Sales Representative

Location: Memphis, TN (Remote)

Language: English

Travel:

Seniority Level: Associate

Employment Type: Full Time

Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.

Position Summary

The point person for building and improving the sales pipeline for existing and new business opportunities for Buckman's Emergent Markets team. Key responsibilities include generating leads, uncovering new opportunities, and facilitating initial contact while focusing on growing revenues at existing accounts within territory.

1. Outcomes

• Builds the sales pipeline by conducting outbound calls to potential customers to sell products/services and create appointments for fields sales associates.
• Creates positive customer engagement by managing and executing outbound business development activities with an emphasis on order renewals, cross-selling and upselling to the existing Buckman Digital Water Treatment customers.
• Ensures that an excellent customer experience is provided. Answers questions, follows-up on problems/issues, gathers customer feedback, conducts business reviews (in collaboration with Sales Representative), and ensures services are effectively provided.
• Collaborates closely with the marketing team to develop and execute marketing campaigns to drive new business.
• Uses social media to promote the brand, engage, interact, and influence potential and current customers.
• Builds a network (internally and with customer base) to ensure that customer issues/concerns are quickly resolved.

1. Main Success Metrics

• Customer Satisfaction via customer survey results
• Year over year Revenue Growth of assigned customers
• Appointments/Leads provided to sales

1. Competencies:

• Job Competencies - Results:

• Ensures accountability
• Focus on Results
• Action Oriented

• Job Competencies - People:

• Insight Selling
• Builds Strong Business Relationships
• Communicates Effectively
• Collaborates

• Job Competencies - Thought:

• Customer Intimacy
• Possibility Thinking

• Job Competencies - Self:

• Being Resilient
• Nimble Learning

Most Critical Competencies:

1. Focus on Results
2. Insight Selling
3. Being Resilient
4. Builds Strong Business Relationships
5. Customer Intimacy

Job Responsibilities

• Create and capture demand in the market through customer outreach, qualifying leads and building a healthy pipeline
• Qualify leads from web-based inquiries, customer lists, and market intelligence tools
• Facilitate initial interaction with field resources
• Retain and expand current accounts remotely, via phone, email and other digital mediums
• Collaborate with Leadership to ensure smooth account transitions from field associates
• Contribute to profitability by managing attrition and margins
• Solidify overall sales strategy for account portfolio
• Participate in the S I and Op process

Must have had successful experiences:

• 5-10 years of inside sales experience in the chemical industry
• Degree in Chemistry, Biology, or Engineering from a 4 year college or university

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