Inside Sales Representative

Summary:
The Classified Advertising Sales position answers phone calls from customers seeking to place ads and acts as a courteous and informed representative of the company. Solicits advertising through calls to existing customers and new business. Demonstrates superior customer service
and problem solving skills. Achieves monthly sales objectives and budgeted goals.
What you will do:

• Meet and strive to exceed 100% of revenue goals every month
• Up sell into additional products, meeting the goals set for the team
• Complete and log minimum outbound daily calls
• Complete 100% of callback tasks
• Participate in selling special sections/pages (meeting individual and team objectives)
• Quality Monitoring Performance - Maintain an acceptable level of quality service on every call
• Ownership of every call received to full resolution
• Answer all calls within 30 seconds
• Constant awareness of call boards and treats calls holding as priority to maintain acceptable service level of 85%
• Maintain product knowledge of all associated Publications and Websites and have the ability to explain all products
• Manage and grow your customer base
• Adhere to Credit Policies as they pertain to job responsibilities
• Follow schedules for start time, lunches, training, meetings, etc. and use appropriate telephone codes as outlined on the Attendance Information Sheet
• Adhere to the buddy system as outlined on the Buddy Information Sheet
• Attend a minimum of 12 hours of training per year

What you will bring:

• Professional office demeanor and provide a high level of professional communication as outlined on the Office Etiquette Information Sheet
• Adherence to the policies and procedures as outlined in the Employee Manual
• Strong customer service skills
• A sense of urgency
• Exceptional organizational and time management skills
• Attention to detail and a high level of accuracy
• Effective written communication
• Proficient in Microsoft Office and newspaper operating systems
• High School Diploma or equivalent
• Must possess a minimum of 1 year of relevant office environment experience; media experience is preferred

Who we are:
The Oakland Press, a subsidiary of MediaNews Group, is a daily newspaper published in Oakland County, Michigan with headquarters in Troy. It is owned by 21st Century Media, the local historical society traces its origins to The Pontiac Gazette, founded in 1843. The paper has been published under various names, including The Pontiac Press, until it was renamed The Oakland Press in 1972. Original editorials and reporting, including major-sport beat writers, are also carried in the sister paper The Macomb Daily.
"Built In Best Places to Work 2023 & 2024 Winner"
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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