Inside Sales Representative

We’re Eargo and we’re on a mission to disrupt, innovate, and reimage the hearing industry. If you believe fun at work is non-negotiable and want to experience the joy of being a part of helping someone hear life to the fullest again— expect tears of joy— then this is the place for you! Our passionate, fast-paced, energetic team is driven by the belief that people shouldn’t feel like they need a hearing aid—they should want one. So, if working with some of the coolest, most talented folks around and making an impact every single day sounds like a dream gig, then we want to hear from you!

As an Inside Sales Representative (or as we internally call the role: Personal Hearing Guide (PHG)) you will use active listening skills and a consultative sales approach to quickly build rapport and trust, address the client’s needs and concerns, and gain commitment to move forward with the Eargo solution - all without interacting face to face. Our PHGs provide a premium experience that leaves the client feeling informed and confident in their decision.

Essential Job Duties and Responsibilities

• Understand the hearing care industry and key business drivers and apply this knowledge to meet performance expectations.
• Educate and close prospective clients.
• Exercise your persuasive negotiating skills to influence outcomes and successfully overcome prospect objections.
• Develop and maintain excellent relationships with prospects.
• Update the prospect interaction in SalesForce CRM.
• Consistently achieve sales quota while striving to incrementally improve month-over- month.
• Develop and maintain a strong referral network of satisfied clients that refer friends and family to Eargo.
• Maintain a holistic understanding of the Eargo business model as it adapts and grows.
• Continue to enhance and develop your professional skill set through ongoing learning and development.
• Interact with clients via multiple mediums including email, phone and text, including making 80-100 calls per day on average.
• Consistently achieves monthly/quarterly Key Performance Indicators.

Requirements

• Four year college degree preferred.
• Proven track record in consultative sales, with a strong focus on active listening, building client relationships, and closing.
• Ability to remain focused and work independently in a remote environment, with a strong sense of internal motivation and initiative.
• Strong relationship building and counseling skills.
• Ability to manage time well and handle multiple priorities while maintaining a positive attitude and composure.
• Quickly able to embrace, learn, and apply changes and new procedures.
• Excellent verbal and written communication skills.
• Previous telesales experience is preferred.
• Proficiency with Google Suite preferred.
• Previous experience in consultative sales of a complex product is a plus.
• Experience with Five9 and SalesForce CRM is a plus.
• Strong desire to work in an innovative and dynamic company.

NOT ACCEPTING 3RD PARTY APPLICANTS

Eargo is an equal opportunity employer that is committed to hiring a diverse workforce. We welcome all applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. We value unique contributions and openly welcome individuals of all perspectives, experience and backgrounds to apply!