Inside Sales Representative
Job Description
ADP Distributors has over 30 years of experience, we take pride in the quality of our workmanship and the breadth of turbocharger, fuel and engine products we supply. We are committed to supplying the best service and technical support anywhere.
Hours: Mon-Fri 8:00-4:30
Scope:ย Responsible for providing exceptional customer service to new and existing customers; role consists of inside sales (100%).
Experience, Education, Skills & Knowledge Requirements
ยท 1-3 yearsโ related experience preferred but not required
ยท Working knowledge of heavy duty truck parts sales / or automotive parts sales
ยท Turbocharger Parts sales knowledge is preferred but not required
ยท Intermediate computer skills
Duties & Responsibilities:
ยท Deliver outstanding customer service to new, existing and walk-in customers
ยท Generate new business through a focus on the local market
ยท Demonstrate exceptional parts knowledge and respond to inquiries from customers
ยท Navigate computer-based and manual parts catalogues
ยท Provide sales service to customers in-person, via email and on the phone ensuring superior customer service
Duties & Responsibilities:
ยท Deliver outstanding customer service to new, existing and walk-in customers
ยท Generate new business
ยท Demonstrate exceptional parts knowledge and respond to inquiries from customers
ยท Provide sales service to customers in-person, via email and on the phone ensuring superior customer service
ยท Provide quotations / product information to customers inquiries and other sales personnel
ยท Contribute to the achievement of company goals and objectives by pursuing excellence
ยท Follow up with warehouse and shop leaders on customer orders and availability of product
ยท Generate pack lists / invoices, and forward to the Packaging department
ยท Update customers on a monthly basis (or upon customer request) on the status of their current back orders
ยท Follow up with production department on delivery dates
ยท Prompt Purchasing to order OE parts that are required when not supplied
ยท Notify customers when orders are ready to ship and/or staged
ยท Generate proforma invoices for shipping purposes, and forward required paperwork to customer for final approval to release the shipment.
ยท Coordinate with the packaging department, and the logistical department to have the shipment prepped, and released.
ยท Provide quotations / product information to customers inquiries and other sales personnel for ADP Arizona & Rotomaster customers
ยท Contribute to the achievement of company goals and objectives by pursuing excellence
ยท Follow up with warehouse and shop leaders on customer orders and availability of product
ยท Enter purchase orders into MAS for ADP Arizona & Rotomaster customers
ยท Release pick tickets for items in stock, and notifying the Production / Purchasing department when out of stock items are required
ยท Generate pack lists / invoices, and forward to the Packaging department
ยท Update customers on a monthly basis (or upon customer request) on the status of their current back orders
ยท Follow up with production department on delivery dates
ยท Prompt Purchasing to order OE parts that are required when not supplied
ยท Notify customers when orders are ready to ship and/or staged
ยท Generate proforma invoices for shipping purposes, and forward required paperwork to customer for final approval to release the shipment.
ยท Coordinate with the packaging department, and the logistical department to have the shipment prepped, and released.
ยท Provides technical support for warranty claims via phone and email
ยท Perform other duties as assigned
Date Posted
06/07/2023
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