Inside Sales Specialist

Working at Freudenberg: We will wow your world!

Responsibilities:

• Support Account Managers concerning the acquisition of new business
• Assure timely completion of CRM related documentation and serve as CRM expert
• Provide a focal point for customer inquiries and ensure customer inquiries are processed within Sales Lead Time goals
• Follow-up on outstanding quotes to obtain feedback
• Maintain Customer Master Data and Customer Prices in SAP
• Ensure that customer specifications are correct and are tied back to written documents and/or quotes
• Follow-up and follow-through with prompt and professional responses to Account Manager/customer needs and questions
• Work closely with Sales and Operations to ensure timely delivery of requested information
• Manage smaller accounts in conjunction with Account Manager to achieve sales growth targets
• Call qualified leads to confirm potential and interest and assist Account Manager with setting appointment when appropriate
• Communicate customer business practices across all divisional functions
• Understand ISO, AS and lean manufacturing systems
• Exceed our customer’s expectations through continuous improvement utilizing data and developing procedures to meet those expectations
• Monthly reporting preparation.
• Occasional travel may be required.

Qualifications:

• Associate's Degree (various disciplines); Bachelor's degree preferred
• 3+ years’ Inside Sales or Customer Service experience utilizing SAP system or similar
• Business level English skills both verbal and written
• Exceptional organizational skills, detail-oriented
• Must be able to prioritize multiple projects
• Positive attitude; dependable
• Excellent PC related skills including Microsoft Office Suite, ERP and CRM. 
• Strong Excel skills
• Ability to build strong partnerships between internal and external organizations to achieve targeted goals
• Excellent problem-solving skills

Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities. 

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg-NOK General Partnership