Inside Sales Support

ANM is looking for a Customer Service Rep to join our amazing team.

For our Denver candidates, the salary range is 60-70K

Who We Are:

ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing, and deploying solutions for enterprise networking, data center & cloud, collaboration, security, audiovisual, and Salesforce.

Our Benefits:

• Competitive Salary
• Full benefits packages (Medical, Dental, Vision, Life Insurance, Short Term, and Long-Term Disability)
• Paid Time Off
• 401K Plan
• Flexible Spending Account
• Employee Recognition Rewards
• Career training geared toward professional growth

Who We Are Looking For:

A Customer Service Rep at ANM is a customer-facing representative who has strong relationship-building skills, has an Inside Sales background, and is eager to learn IT Sales. He/she is responsible for providing quality support by performing a variety of core functions as described below.

What will you be doing as a Customer Service Rep:

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Support AM & Customers on day-to-day operations.
  1. Creation of new Opportunities in Salesforce
     1. Create Quotes
     2. Coordinate with the Solution Architect Team for estimates
     3. Validate quotes to customer-specific requirements.
  2. Order processing - Completes procurement package and ensures all required documentation is received.
• Post-Order Support - works with other ANM teams.
  1. Track Lead times and expedite when necessary.
  2. Tracking ship status for all open orders
  3. Shipping info (number of pallets, truck with lift gate, etc.)
  4. Product return authorization and coordination
  5. Follow up on accounting questions, requests, and corrections from customers.
  6. Addresses supplier challenges during order processing
• Registers all deals for pricing and ensures all extra incentives and rebates get applied.

• Maintains all quote documentation with accurate pricing, configurations, and formatting.

• Procurement Contract / Manufacturer List Price Updates - especially based on tariff price changes.

• Interface with current suppliers and manufacturers to stay current with all special programs, pricing, and technology to obtain the best price for ANM.
• Works with customers, account managers, and solution architects as part of a team to develop and maintain customer and vendor relationships.
• Review, analyze, and strategize proposals and government contracts as needed.
• Work on special projects as needed.

Required education, technical skills, and/or experience:

• Experience in an Inside Sales position ideally within the IT Industry
• Working knowledge with Cisco online tools like CCW, and CCWR and knowledge to build and validate a simple configuration.
• Solid skill in preparing written communications and materials.
• Good verbal communication skills, strong work ethic, and a positive attitude.
• Demonstrate proven leadership skills and time management experience.
• Must have the ability to manage a high volume of e-mail communications.
• Outstanding time management skills and ability to prioritize opportunities to ensure effective and timely follow-up.
• Ability to build and maintain strong relationships with manufacturers, vendors, and customers.
• Salesforce knowledge is a plus.
• Microsoft Office
• Understanding SLED sales cycles, contracts, and processes is a plus.
• The high degree of integrity in handling confidential information.
• Ability to work collaboratively as part of a team.
• Ability to work independently with minimal direction.

Travel:

Travel may be required for this position. Must have reliable transportation, valid driver's license, and motor vehicle insurance.

ANM is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.